Summary
Overview
Work History
Education
Skills
Internships
Timeline
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Sofia James

OXFORD,MI

Summary

Dedicated bilingual professional with a technical degree in English-Spanish translation and ongoing training in medical interpreting. Over 10 years of English language experience, having studied it since early childhood. Practical interpreting and translation experience through internships and academic settings. Passionate about cross-cultural communication and providing language access in a professional, accurate, and compassionate manner. Seeking to apply my skills as a remote interpreter with a focus on client service and linguistic precision.

Overview

6
6
years of professional experience

Work History

Cultural Exchange in USA

Go Au Pair
10.2022 - 10.2024
  • Lived and worked in an English-speaking environment, improving language fluency and cultural competence. This experience strengthened my ability to navigate bilingual environments and support intercultural understanding—skills that now enrich my work as a translator.

Back Office Specialist

Sitel Digital Services (formerly SYKES)
12.2021 - 09.2022
  • Tracked and verified product data, contacted SONY dealers in the U.S. and Canada to confirm inventory and item details, and tested product conditions for warranty and quality checks. Ensured accurate records and supported escalated cases with detailed backend follow-up.

Floor Support

Sitel Digital Services (formerly SYKES)
08.2021 - 09.2022
  • Supported new hires and frontline agents by answering process-related questions and assisting with difficult customer interactions.


  • Monitored live calls to provide real-time guidance and feedback, and delivered coaching sessions as assigned by the team manager to improve performance and service quality.

Technical Support Representative

Sitel Digital Services (formerly SYKES)
01.2021 - 09.2022
  • Provided technical support to Sony USA & Canadá customers, troubleshooting issues related to electronics, software, and product setup. Guided users through step-by-step solutions with empathy and clarity, ensuring accurate case documentation while meeting quality standards and response times.

Customer service representative

Teleperformance
01.2019 - 01.2021
  • Assisted Boost Mobile customers with account issues, billing questions, and phone activations over the phone. Provided tech support, resolved service problems, and recommended plans based on customer needs. Maintained strong communication and problem-solving skills in a fast-paced environment

Education

Bilingual Medical Interpreter -

Medical Interpreting Training School
01.2025

English-Spanish Translation Technician - Técnica en Traducción Inglés-Español

Instituto Especializado De Nivel Superior, Centro Cultural Salvadoreño Americano
El Salvador
04-2024

Digital Photography - New York city

Hudson community college
01.2023

High school diploma - undefined

C.E.C “Fray Martín de Porres”
01.2018

Skills

  • Proficient and competent certified translator with a solid knowledge of both languages and a passion for intercultural communication
  • Strong communicator with a proven track record of collaborating cross-functionally to achieve business objectives
  • Ability to manage time and complete tasks in fast-paced work environments
  • Microsoft Office Suite with a working knowledge of databases (Word, Excel, PowerPoint)
  • Language proficiency
  • Translation Skills
  • Interpreting Skills
  • Client Management
  • Cultural Understanding

Internships

Interpreter / Translator – U.S. Embassy in El Salvador
Through university partnership – 2023

  • Collaborated on social projects led by the U.S. Embassy focused on supporting under-resourced communities in El Salvador.
  • Provided English-Spanish interpretation and translation for community development programs, educational initiatives, and outreach activities.
  • Ensured culturally appropriate communication between embassy staff, local partners, and community members.

Translator – Instituto Especializado de Nivel Superior Centro Cultural Salvadoreño Americano

  • Assisted with document translation and bilingual academic materials for institutional use.
  • Supported peer and faculty projects involving written content in both English and Spanish.

English Tutor – ENVISION El Salvador

  • Delivered basic and intermediate English classes to children and youth in underserved areas.
  • Focused on building conversational skills and confidence through interactive lessons.

Timeline

Cultural Exchange in USA

Go Au Pair
10.2022 - 10.2024

Back Office Specialist

Sitel Digital Services (formerly SYKES)
12.2021 - 09.2022

Floor Support

Sitel Digital Services (formerly SYKES)
08.2021 - 09.2022

Technical Support Representative

Sitel Digital Services (formerly SYKES)
01.2021 - 09.2022

Customer service representative

Teleperformance
01.2019 - 01.2021

Digital Photography - New York city

Hudson community college

High school diploma - undefined

C.E.C “Fray Martín de Porres”

Bilingual Medical Interpreter -

Medical Interpreting Training School

English-Spanish Translation Technician - Técnica en Traducción Inglés-Español

Instituto Especializado De Nivel Superior, Centro Cultural Salvadoreño Americano
Sofia James