Sofia Kemp

Dynamic leader with proven expertise in customer service and conflict resolution. Excelled in staff supervision and performance improvement, boosting team efficiency and customer satisfaction. Skilled in inventory management and sales proficiency, adept at fostering a positive environment and driving business success. Demonstrates a strong focus on quality control and guest service, ensuring operational excellence.

Professional shift supervisor with strong leadership skills and focus on team collaboration. Skilled in managing daily operations, resolving conflicts, and ensuring high performance standards. Known for adaptability and delivering results in fast-paced environments. Strong organizational abilities and effective communication, fostering productive and positive workplace.

• Supervised team of 10 to 15 staff members at a time.
• Collaborated with team of 10 to 15 in the development of making sure customers needs were taking care of.
• Documented and resolved staff issues which led to staff coming together as one.
• Oversaw law paper projects, resulting in learning how all court house/ proceedings went.
• Accomplished all new projects that were given to me no matter how different they were from previous projects.
• Promoted to Full time lead after 12 months.
• Memorized ingredients and recipes for every specialty drink.
• Served individually made coffee drinks to over thousands of customers daily.

Working in customer services has taught me a lot when it comes to helping others. I will not hesitate to help anyone, no matter if i am at work or if it is my day to day. I find so much joy working for others. I have always made friends with my coworkers and my customers. Customers and employees are my first priority when it comes to my job, having a compassionate heart and mindset is such a blessing.