Sofia Lakshtanov
Boca Raton,FL
Summary
Adaptable and results-driven professional recognized for clear decision-making and effective communication in high-pressure environments. Brings a disciplined, strategic approach to problem-solving, leadership, and reliable execution.
Overview
4
4
years of professional experience
Work History
Insurance Broker
Synergy Insurance Affiliates
10.2023 - Current
- Maintained top policy conversion rates and sales
- Increased client satisfaction by providing personalized insurance solutions tailored to individual needs.
- Enhanced customer satisfaction through responsive service and follow-up support.
- Provided exceptional customer service by responding quickly to inquiries, resolving issues, and anticipating client needs.
- Achieved high customer retention rates by maintaining open communication and addressing concerns promptly
- Mastered objection-handling by addressing client concerns with clarity, empathy, and data-driven solutions to consistently close sales
Legal Administrator
The Ticktin Law Group
01.2023 - 10.2023
- Managed case files and documentation to ensure compliance with legal standards
- Coordinated communication between clients and attorneys to facilitate efficient case progress
- Assisted in drafting legal documents, including pleadings and contracts, ensuring accuracy and clarity
- Monitored deadlines for court filings and client communications to uphold legal timelines
- Organized and maintained electronic filing systems using case management software for improved accessibility
Cielito Artisan Pops
07.2022 - 02.2023
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Maintained cleanliness and organization of dining area to uphold health standards.
- Followed food safety and sanitation guidelines to prevent foodborne illnesses and promote customer health and safety.
Education
Bachelor of Arts - Business Management
Palm Beach State College
Lake Worth, FL10-2027
High School Diploma -
Marjory Stoneman Douglas High School
Parkland, FL12-2022
Skills
- High-Pressure Decision Making
- Leadership
- Active Listening
- Rapid Problem Solving
- Adaptability
- Strategic Rebuttal Framing
- Composure Under Pressure
- Critical Thinking
- Situational Awareness
- Accountability
- Proactive team player
- Driven
Languages
English
Native or Bilingual
Russian
Native or Bilingual
Timeline
Insurance Broker
Synergy Insurance Affiliates
10.2023 - Current
Legal Administrator
The Ticktin Law Group
01.2023 - 10.2023
Cielito Artisan Pops
07.2022 - 02.2023
Bachelor of Arts - Business Management
Palm Beach State College
High School Diploma -
Marjory Stoneman Douglas High School