Summary
Overview
Work History
Education
Skills
Timeline
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Sofia Lambiotte

Takoma Park,MD

Summary

Goal-oriented individual with 3 years of work in customer service. Well versed in aiding a high-volume of customers and recommending merchandise based on individual pets needs. Skilled at creating displays to promote higher sales, completing cash register transactions, and possession of strong communication skills. Team player who collaborates well with others.

Overview

6
6
years of professional experience

Work History

Sales Associate

The Big Bad Woof
10.2022 - Current
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Used in-store system to locate inventory and place special orders for customers.
  • Opened, shelved and merchandised new products in visually appealing and organized displays.
  • Assisted in training new staff members on company policies, product information, and sales techniques.
  • Accurately processed POS transactions, including opening and closing procedures.
  • Worked offsite events in order to help promote the company.

Receiving Clerk

The Big Bad Woof
10.2022 - Current
  • Maintained a tidy, organized, and safe work area to comply with cleanliness standards.
  • Reduced errors and discrepancies by meticulously verifying shipment contents against purchase orders and invoices.
  • Unloaded pallets and deliveries of product.
  • Scanned merchandise into system, updating inventory counts regularly.
  • Closed requests for special orders in preparation of customer deliveries and in store pickup.
  • Ensured that all newly received product swiftly made it to the sales floor to be merchandised.
  • Assisted in inventory control efforts by participating in routine cycle counts, ensuring accurate stock levels at all times.
  • Aided in training new staff members on Receiving Clerk duties and best practices.
  • Heavy lifting of products of up to 50lbs.

Volunteer

The Opportunity Shop
08.2021 - 09.2023
  • Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
  • Contributed to the growth of the organization by participating in community events, promoting brand awareness, and fostering positive public relations.
  • Assisted in uploading products to the online store catalog.
  • Supported store management in maintaining a clean, organized, and welcoming environment for shoppers.

Private Pet Sitter

Self Employed
01.2019 - Current
  • Supported clients during extended travel by providing consistent updates, photos, and videos of their pets'' activities and wellbeing.
  • Ensured timely feeding and walking, resulting in contented and well-cared-for pets.
  • Maintained a safe and secure space for pets by adhering to strict house rules and guidelines set by the pet owners.
  • Fulfilled special requests made by clients such as watering plants or retrieving mail during extended stays away from home.
  • Provided overnight stays when required, giving clients peace of mind knowing their beloved pets were cared for.

Education

Montgomery Blair High School
Silver Spring

Skills

  • Customer service
  • Excellent people skills
  • Love of animals
  • Teamwork and collaboration
  • Time management
  • Problem-solving

Timeline

Sales Associate

The Big Bad Woof
10.2022 - Current

Receiving Clerk

The Big Bad Woof
10.2022 - Current

Volunteer

The Opportunity Shop
08.2021 - 09.2023

Private Pet Sitter

Self Employed
01.2019 - Current

Montgomery Blair High School

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Sofia Lambiotte