Sofia Laos
Orlando
Summary
Successful track record in managing businesses, team player, and extensive retail experience. Respected leader who is adept at cultivating relationships with customers and employees, and motivating teams to work together to achieve business objectives. Exceptional problem-solving and communication skills, with a focus on creating customer solutions.
Overview
30
30
years of professional experience
Work History
Substitute Teacher
Kelly Services
Orlando
10.2023 - Current
- Ensured continuity of instruction and maintained a productive learning environment.
- Created an environment conducive to learning while managing challenging behaviors.
- Supported special needs students by providing individual instruction as needed.
- Maintained accurate records of student performance, attendance and behavior.
Designer/Owner
SOFIA'S COUTURE DESIGNS
Orlando
10.2009 - Current
- Managed the daily operations related to customer service, inventory management, and marketing.
- Maintained a high standard of customer service through quality assurance checks.
- Negotiated contracts and agreements with business partners, vendors, and customers.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Developed print advertising, social media campaigns, and networking events to deliver messages to target audience.
Senior Personal Banker
BANK OF AMERICA
Orlando
01.1999 - 03.2009
- Provided guidance and advice to customers on their financial decisions.
- Generated customized reports related to customer transactions, investments, portfolios.
- Handled cash transactions accurately while ensuring compliance with internal protocols.
- Assisted customers with loan applications, credit card applications, mortgage applications.
Assistant Manager
AEROPOSTALE
Miami
03.1998 - 01.1999
- Committed to delivering excellent customer service while working in a fast-paced environment.
- Provided efficient and courteous service to customers at all times.
- Trained new staff members.
- Created store schedules.
Store Manager
MERRY GO ROUND
Miami
04.1995 - 01.1998
- Provided leadership and motivation to team members to increase productivity and efficiency within the store.
- Trained staff on proper cash handling procedures including daily deposits, credit card payments, and end-of-day reconciliation of register funds.
- Interviewed and hired prospective employees according to team needs.
- Oversaw day-to-day store operations to foster efficient and profitable operations.
- Created weekly work schedules to meet staffing needs while controlling labor costs.
- Monitored customer service levels and implemented necessary changes to improve customer satisfaction.
Education
Bachelor of Arts - Finance
Florida International University
Miami, FL12-1999
Associate in Arts (A.A.) -
Miami Dade College
Miami, Florida04.1996
Skills
- Positive and professional
- Attention to detail
- Multitasking and prioritization
- Bilingual in English and Spanish
Languages
- Spanish, Native
- English, Bilingual
Timeline
Substitute Teacher
Kelly Services
10.2023 - Current
Designer/Owner
SOFIA'S COUTURE DESIGNS
10.2009 - Current
Senior Personal Banker
BANK OF AMERICA
01.1999 - 03.2009
Assistant Manager
AEROPOSTALE
03.1998 - 01.1999
Store Manager
MERRY GO ROUND
04.1995 - 01.1998
Bachelor of Arts - Finance
Florida International University
Associate in Arts (A.A.) -
Miami Dade College
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