Sofia Lisitsina
WESTFIELD,MA
Summary
Motivated Student experienced in customer service and retail environments. Delivered exceptional customer interactions and efficient operational support through strong communication, teamwork, and multitasking skills. Developed leadership and problem-solving abilities as a police cadet, demonstrating adaptability and professionalism while maintaining composure under pressure.
Overview
3
3
years of professional experience
1
1
year of post-secondary education
Work History
Westfield Police Cadet
Volunteer Work
WESTFIELD
02.2026 - Current
- Engaged in community outreach and public safety events to foster positive relationships between police and community
- Cultivated teamwork, leadership, and communication skills through collaborative activities and training programs
- Analyzed police procedures to gain insights into professional standards and enhance operational knowledge
Dunkin’ donuts
Crew Member
WESTFIELD
01.2026 - Current
- Managed front counter and drive-thru orders efficiently
- Prepared coffee, espresso beverages, and food orders
- Operated cash register and processed customer transactions accurately
- Assisted customers with orders, questions, and concerns
- Balanced speed and accuracy while handling multiple tasks
- Collaborated with team members to manage high-volume shifts effectively
- Maintained cleanliness and sanitation standards
- Restocked inventory and supplies to ensure seamless service
- Followed food safety and health regulations
TJ Maxx
Sales Associates
WESTFIELD
07.2023 - 08.2025
- Greeted customers and assisted in locating desired items, enhancing overall shopping experience
- Operated cash register and processed purchases/returns efficiently, ensuring customer satisfaction
- Stocking shelves and organizing merchandise
- Assisted customers in fitting rooms and organized merchandise, maintaining store presentation
- Answering questions about products, prices, or store policies
- Keeping the store clean and tidy
- Working as part of the team to keep the store running smoothly
Education
Associate of Arts - Criminal Justice
Springfield Technical Community College
Springfield, MA 04.2026 - 05.2026
Bachelor of Arts - Political Science
Western New England University
Springfield, MA 08.2025 - 04.2026
Skills
- Community engagement
- Community outreach
- Conflict resolution
- Team collaboration
- Public speaking
- Effective communication
- Leadership development
- Fluent in Russian
Languages
Russian
Limited
Timeline
Associate of Arts - Criminal Justice
Springfield Technical Community College
04.2026 - 05.2026
Westfield Police Cadet
Volunteer Work
02.2026 - Current
Dunkin’ donuts
Crew Member
01.2026 - Current
Bachelor of Arts - Political Science
Western New England University
08.2025 - 04.2026
TJ Maxx
Sales Associates
07.2023 - 08.2025