SOFIA LOPEZ
Signal Hill,CA
Summary
Warm and friendly individual helps customers in any situation. Enjoys working closely with team members to deliver positive guest experience. Experience as Front Desk Agent in busy and successful setting.
Overview
8
8
years of professional experience
Work History
Fitness Desk Attendant
Jewish Community Centre
09.2023 - Current
- Provided backup support to other fitness staff members during peak hours or absences, ensuring consistent service quality for all gym patrons.
- Collaborated with personal trainers to provide tailored exercise recommendations based on individual member needs and preferences.
- Improved overall cleanliness of the facility by implementing new sanitization protocols during the COVID-19 pandemic, ensuring a safe environment for members and staff alike.
- Conducted regular safety inspections on all gym equipment, identifying issues requiring maintenance or repair before they became problematic for users.
- Maintained accurate records of member attendance and participation data using gym management software systems.
- Served visitors, vendors and other outside guests by greeting, welcoming and directing.
- Participated in staff meetings to share ideas for continuous improvement of services offered at the facility.
Sales Associate
Best Buy
10.2017 - 06.2021
- Prepared merchandise for sales floor by pricing or tagging
- Helped customers locate products and checked store system for merchandise at other sites
- Engaged with customers to effectively build rapport and lasting relationships
- Trained and developed new hires in company processes, product knowledge, customer service and selling techniques
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise
- Increased sales by offering advice on purchases and promoting additional products
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training
- Solved customer challenges by offering relevant products and services
- Sold over a million dollars in revenue as a part-timer and full-timer for 3 consecutive years.
Assistant
Long Beach Advanced Ortho.
03.2016 - 04.2017
- Answered multi-line phone system, routing calls, delivering messages to staff
- Restocked supplies and placed purchase orders to maintain adequate stock levels
- Communicated proactively with supervisors, immediately explained issues and teamed on appropriate solutions
- Organized documentation
- Answered incoming calls, processed requests and relayed messages to appropriate personnel
- Worked closely with manager to provide effective assistance for specific aspects of business operation
- Assisted manager in all aspects of business operations
- Keyed all data into medical software.
Education
Some College (No Degree) - Business
Long Beach City College
Long Beach, CASome College (No Degree) - Psychology
California State University Long Beach
Long Beach, CASkills
- Sales trends
- Tech savvy
- Stocking and replenishing
- Exceptional customer service
- Relationship building
- Upselling
- Sales expertise
- Multi-tasking strength
- Adapt to diverse groups
- Point of sale operation
- Sales experience
- CPR Certified
- Team player attitude
Accomplishments
I was the youngest associate to hit a million dollars in revenue in a fiscal year. I was 17, still in high school, when I accomplished this. I was also the first part timer to do that. I reached over a million dollars in sales before anyone else in the store for 3 consecutive years.
Languages
English
Full Professional
Spanish
Professional Working
Timeline
Fitness Desk Attendant
Jewish Community Centre
09.2023 - Current
Sales Associate
Best Buy
10.2017 - 06.2021
Assistant
Long Beach Advanced Ortho.
03.2016 - 04.2017
Some College (No Degree) - Business
Long Beach City College
Some College (No Degree) - Psychology
California State University Long Beach
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