Sofia Lopez
Montebello,CA
Summary
Customer-oriented individual searching for an opportunity in the customer service industry. Experienced in the retail industry, focused on teamwork and driving positive customer experience.
Overview
3
3
years of professional experience
Work History
SALES ASSOCIATE
JCPenney
07.2022 - Current
- Greet customers warmly and offer assistance
- Open and close cash registers
- Operate cash register and POS to process sales transactions and handle payments
- Handle transactions for purchases, refunds, and exchanges for customers
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Help customers find and select products
- Introduce promotions and sale opportunities, enticing customers
- Keep work area clean and organized
- Engage with guests to understand and anticipate customer service needs
- Maintain up-to-date knowledge of store policies regarding payments, returns, exchanges, and security practices
- Follow checklist to complete retail store opening and closing activities
- Assist with training and mentoring new team members.
Election Poll Worker
Los Angeles County
11.2024 - 11.2024
- Collaborated effectively with fellow poll workers to guarantee a seamless voting process for all participants.
- Managed time effectively to balance multiple tasks such as checking in voters, answering questions, and maintaining lines in an orderly fashion.
- Provided exceptional customer service, assisting first-time voters with the registration process and guiding them through the steps of casting their ballot successfully.
- Enhanced voter experience by efficiently processing registrations and verifying voter eligibility.
Sales Associate
Office Depot Inc
06.2024 - 08.2024
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Contributed to positive shopping environment by maintaining organized and welcoming store appearance.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Helped customers locate products
- Managed returns, exchanges and refunds in accordance with store policy.
SALES ASSOCIATE
Claire's
03.2022 - 05.2022
- Greeted customers warmly and offered assistance
- Helped customers find and select products
- Performed cleaning tasks, keeping store neat and organized
- Met merchandising standards by keeping store stocked and products faced
- Introduced promotions and sale opportunities, enticing customers.
Education
High School Diploma -
East Los Angeles College
Monterey, CAHIGH SCHOOL DIPLOMA -
Schurr High School
06.2022
Skills
- Exceptional Customer Service
- Verbal Communication
- Stocking and Replenishing
- Cash Register Operation
- Money Handling
- POS System Operations
Languages
Spanish
Limited Working
Timeline
Election Poll Worker
Los Angeles County
11.2024 - 11.2024
Sales Associate
Office Depot Inc
06.2024 - 08.2024
SALES ASSOCIATE
JCPenney
07.2022 - Current
SALES ASSOCIATE
Claire's
03.2022 - 05.2022
High School Diploma -
East Los Angeles College
HIGH SCHOOL DIPLOMA -
Schurr High School
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