Sofia Lopez
Houston,TX
Summary
Experienced Guest Experience Manager with a strong background in delivering high-quality guest services in hospitality environments. Demonstrated ability to manage and train teams to ensure seamless operations and customer satisfaction. Skilled in problem-solving, communication, and organizational abilities that contribute to successful management and enhancement of overall guest experiences. Past roles have resulted in improved operational efficiencies and heightened levels of guest satisfaction.
Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.
Overview
2
2
years of professional experience
Work History
Guest Experience Manager
Cava Grill
Houston, TX
10.2023 - Current
- Developed and implemented customer service policies and procedures to ensure superior guest experience.
- Conducted regular training sessions for staff members on the importance of providing exceptional customer service.
- Monitored the performance of team members to ensure they are meeting customer service standards.
- Certified manager/trainer
- Money handling
- Cashier
- Responded to guests, including email, telephone, and in-person inquiries.
- Resolved guest challenges and complaints by applying resourceful and actionable solutions.
Team Leader
AMC Theatres
Houston, TX
10.2022 - 07.2023
- Coordinated team activities and delegated tasks to ensure efficient completion of projects.
- Developed strategies for problem solving and conflict resolution among team members.
- Conducted regular performance reviews to assess individual team member progress.
- Cashier
- Money handling
Education
High School Diploma -
07-2023
Skills
- Brand representation
- Guest relations expertise
- Exceptional communication
- Customer rapport
- Guest services
- Team member development
- Cash counting
- Problem-Solving
- Customer service
Timeline
Guest Experience Manager - Cava Grill
10.2023 - Current
Team Leader - AMC Theatres
10.2022 - 07.2023
MSTC High School - High School Diploma,
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