Sofia Lopez
Summary
Professional retail worker with proven ability to deliver exceptional customer service and maintain organized, efficient store operations. Skilled in inventory management, sales, and merchandising, with strong emphasis on teamwork and achieving results. Reliable and adaptable, adept at navigating changing needs and ensuring smooth daily functions. Strong communication and problem-solving skills contribute to positive shopping experience for customers.
Offering strong work ethic and passion for customer interaction, eager to learn and grow within retail environment. Brings ability to quickly understand store operations and handle customer inquiries effectively. Ready to use and develop communication and problem-solving skills in [Desired Position] role.
Overview
5
5
years of professional experience
Work History
Store Associate
Southern Suds Llc
03.2022 - 10.2024
- Coordinated daily laundry tasks with other team members to maximize efficiency and maintain a smooth workflow.
- Managed inventory levels for laundry supplies such as detergents, softeners, and stain removers to prevent shortages or delays in service.
- Contributed to workplace safety by following established protocols for handling hazardous chemicals used in the laundering process.
- Supported team members in completing tasks efficiently, fostering a positive and collaborative work atmosphere.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
- Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Delivered prompt service to prioritize customer needs.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Retail Sales Associate
Advanced Auto Parts
06.2021 - 10.2022
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
Retail Sales Associate
AutoZone
01.2020 - 12.2020
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.
- Promoted special offers and events by engaging with customers on the sales floor, driving awareness of promotions and boosting sales conversion rates.
- Assisted in setting up promotional displays to attract customer attention and boost sales.
- Collaborated with team members to meet daily sales targets, contributing to overall store success.
Education
No Degree - Business Accountancy
Penn Foster Career School
Scranton, PA05-2027
GED -
Simmons Career Center
Plant City, FL05-2018
Skills
- Customer service
- Customer Service Expertise
- Cash handling accuracy
- Attention to detail focus
- Inventory control
- Flexible Work Availability
- Organizational skills development
Languages
Spanish
Professional Working
English
Native or Bilingual
Timeline
Store Associate
Southern Suds Llc
03.2022 - 10.2024
Retail Sales Associate
Advanced Auto Parts
06.2021 - 10.2022
Retail Sales Associate
AutoZone
01.2020 - 12.2020
No Degree - Business Accountancy
Penn Foster Career School
GED -
Simmons Career Center
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