Sofia Luna
Granite City,IL
Summary
Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration.
Overview
3
3
years of professional experience
Work History
Receptionist/ Billing
Roofers Mart
06.2023 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Handled cash transactions and maintained sales and payments records accurately.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
Hostess
Oaxaca Margarita Bar and Grill
01.2022 - 05.2022
- Answered customer questions about hours, seating, and menu information.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Ensures that the restaurant was clean, neat, and well-maintained at all times.
Hostes/Restaurant Server
El Maya
05.2021 - 08.2021
- Cultivated warm relationships with regular customers.
- Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
- Contributed to team success by assisting fellow servers during peak hours, ensuring smooth operations.
- Greeted new customers, discussed specials, and took drink orders.
- Boosted overall sales by confidently recommending daily specials and upselling menu items.
- Managed cash transactions accurately with attention to detail, minimizing discrepancies in daily reports.
- Promoted a safe working environment by adhering to food safety standards and best practices.
Education
High School Diploma -
Father McGivney Catholic Highschool
Glen Carbon, IL05.2023
Skills
- Organization skills
- Time Management
- Telephone skills
- Data Entry
- Customer/Client relations
- Multi-line telephone operation
- Greeting and Seating Clients
- Ability to Work in a Team
- Ability to work under pressure
- Adaptability
- Fast Learner
- Excellent Communication Skills
Languages
Spanish
Native or Bilingual
Timeline
Receptionist/ Billing
Roofers Mart
06.2023 - Current
Hostess
Oaxaca Margarita Bar and Grill
01.2022 - 05.2022
Hostes/Restaurant Server
El Maya
05.2021 - 08.2021
High School Diploma -
Father McGivney Catholic Highschool
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