Sofia Manzo
Ukiah,CA
Summary
Proven track record in event planning and community initiatives, enhancing civic engagement and public awareness. Expertise in community outreach, event coordination, and volunteer management, leading to successful project outcomes. Strong communication and teamwork skills foster positive relationships and support community development. Committed to staff development and resource management, with a focus on improving services for families and children.
Overview
4
4
years of professional experience
Work History
Community Service Assistant
City of Ukiah
Ukiah, California
06.2022 - Current
- Coordinated volunteer activities to enhance community involvement and support city projects.
- Monitored behavior and resolved conflicts among children effectively.
- Managed communication with community members regarding services and resources available.
- Maintained accurate records of attendance, student behavior, and other relevant information.
- Created informational materials about available services in multiple languages.
- Assisted in the organization of community events and activities.
- Demonstrated good problem-solving skills when dealing with challenging behaviors from students.
- Supervised children during before and after school activities.
- Ensured a safe and positive environment for all participants.
- Participated in staff meetings to discuss upcoming events, new policies, and strategies for improving the quality of service provided to families.
Store Associate
Luxe Boutique
Ukiah, California
07.2021 - 04.2022
- Collaborated with team members to ensure an exceptional shopping experience.
- Monitored store cleanliness and organization to uphold high standards of presentation.
- Participated in training new associates on store operations and customer service techniques.
- Engaged positively with each customer, providing professional, and polite support for sales and service needs.
- Answered telephone to give callers store information and look up order details.
- Answered questions about current promotions and resolved issues according to store policies.
- Organized merchandise displays to enhance visual appeal and accessibility.
Education
Bachelor of Arts - Psychology
Sonoma State University
Rohnert Park, CA05-2026
Associate of Arts - Psychology
Mendocino College
Ukiah, CA05-2024
High School Diploma -
Ukiah High School
Ukiah, CA06-2022
Skills
- Community outreach and partnership
- Team collaboration and leadership
- Influencing and motivation
- Performance monitoring and analysis
- Resource management
- Staff training and development
- Interpersonal communication skills
- Child development
- Safety supervision
Languages
Spanish
Native/ Bilingual
Affiliations
Volunteer, Peer Support Group (2020-2022)
Timeline
Community Service Assistant
City of Ukiah
06.2022 - Current
Store Associate
Luxe Boutique
07.2021 - 04.2022
Bachelor of Arts - Psychology
Sonoma State University
Associate of Arts - Psychology
Mendocino College
High School Diploma -
Ukiah High School