Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Sofia Marcalaya Reyes

Fairfax

Summary

Dynamic professional with a background in the Army National Guard, skilled in emergency response and customer service. Excelled in high-pressure situations, enhancing public safety and developing training programs. Demonstrated exceptional problem-solving abilities and communication skills, contributing to team success at Amazon. Proven track record of improving customer satisfaction and safety standards.

Overview

6
6
years of professional experience
1
1
Certification
1
1
Language

Work History

Army National Guard

Military
11.2022 - Current
  • Assisted in emergency situations by remaining calm under pressure, following established protocols, and providing support to first responders.
  • Complied with all company policies, local laws, and regulations governing security guard duties.
  • Developed comprehensive training programs for subordinates, resulting in improved skill sets and job performance.
  • Responded quickly to emergency situations to assess and deflect issues.
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Promoted workplace safety through regular inspections of facilities for hazards or potential issues requiring attention or repair.

Amazon

Customer Support
06.2022 - Current
  • Self-motivated, with a strong sense of personal responsibility.
  • Excellent communication skills, both verbal and written.
  • Proven ability to learn quickly and adapt to new situations.
  • Skilled at working independently and collaboratively in a team environment.
  • Worked well in a team setting, providing support and guidance.
  • Passionate about learning and committed to continual improvement.
  • Worked effectively in fast-paced environments.
  • Paid attention to detail while completing assignments.
  • Organized and detail-oriented with a strong work ethic.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Offered advice and assistance to customers, paying attention to special needs or wants.

The Virginian Retirement Community

Server
04.2018 - 10.2021
  • Served food and beverages promptly with focused attention to customer needs.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
  • Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
  • Kept register accurate through correct billing, payment processing, and cash management practices.

Education

Associate of Science - Health Science

Northern Virginia Community College
Annandale, VA
05.2001 -

High School Diploma -

Oakton High School
Vienna, VA
05.2001 -

Skills

  • Emergency Response
  • Physical Fitness
  • Law Enforcement
  • Public Safety
  • Problem-solving abilities
  • Computer Proficiency
  • Active Listening
  • Customer Service
  • Spanish translation
  • Verbal and written communication

Certification

[Area of certification] Training - [Timeframe]

Timeline

[Area of certification] Training - [Timeframe]

05-2024

Army National Guard

Military
11.2022 - Current

Amazon

Customer Support
06.2022 - Current

The Virginian Retirement Community

Server
04.2018 - 10.2021

Associate of Science - Health Science

Northern Virginia Community College
05.2001 -

High School Diploma -

Oakton High School
05.2001 -

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Sofia Marcalaya Reyes