Sofia Martinez
Housekeeping Supervisor
San Antonio,TX
Summary
Housekeeping Supervisor offering 9 years of hospitality,and longterm care experience. Hands-on manager and team leader dedicated to providing high-quality, efficient housekeeping operations in support of all guest needs.
Overview
14
14
years of professional experience
Work History
Housekeeping Supervisor
Healthcare Services Group/ Connally Hospital
Floresville, TX
08.2020 - Current
- Completed schedules, shift reports and other business documentation.
- Communicated repair needs to maintenance staff.
- Created and implemented training programs to enhance employee performance.
- Placed orders for housekeeping supplies and guest toiletries.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Improved process efficiency through effective inventory control in alignment with client standards.
- Adhered to safety protocols by enforcing proper equipment usage.
- Increased employee performance through effective supervision and training.
- Evaluated employee performance and developed improvement plans.
- Maintained controls over expenses and inventory for optimal budget tracking.
- Supervised daily operations, including employee performance, preventive maintenance and safety.
- Coordinated daily workflow through task prioritization and concise scheduling.
- Drove continuous commitment to product quality and safety, reducing downtime and overtime with effective budgeting and assignation of talents as well as resources.
- Monitored priorities and liaised between maintenance team and management, delegating tasks to complete on time.
- Supervised 15 employees, including scheduling, training and performance monitoring.
Housekeeping Supervisor
Healthcare Services Group Inc.
San Antonio, TX
01.2016 - Current
- Completed schedules, shift reports and other business documentation.
- Created and implemented training programs to enhance employee performance.
- Communicated repair needs to maintenance staff.
- Placed orders for housekeeping supplies and guest toiletries.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Improved process efficiency through effective inventory control in alignment with client standards.
- Adhered to safety protocols by enforcing proper equipment usage.
- Coordinated laundry workflow to fulfill residents laundry and nursing home needs.
- Increased employee performance through effective supervision and training.
- Evaluated employee performance and developed improvement plans.
- Maintained controls over expenses and inventory for optimal budget tracking.
- Reduced financial discrepancies through accurate management of payroll and bookkeeping processes.
- Supervised daily operations, including employee performance, preventive maintenance and safety.
- Drove continuous commitment to product quality and safety, reducing downtime and overtime with effective budgeting and assignation of talents as well as resources.
- Supervised 15 employees, including scheduling, training and performance monitoring.
- Procured pricing information from various vendors to support cost-effective purchasing.
Housekeeping Supervisor
San Pedro Manor Nursing Home/ Healthcare Services
San Antonio, TX
12.2011 - 08.2020
- Completed schedules, shift reports and other business documentation.
- Communicated repair needs to maintenance staff.
- Created and implemented training programs to enhance employee performance.
- Placed orders for housekeeping supplies and guest toiletries.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Improved process efficiency through effective inventory control in alignment with client standards.
- Adhered to safety protocols by enforcing proper equipment usage.
- Increased employee performance through effective supervision and training.
- Maintained controls over expenses and inventory for optimal budget tracking.
- Directed team of 10 personnel in nursing home with 81 rooms.
- Implemented new cleaning processes and team strategies to reduce necessary man-hours by 40 hours or less per week.
- Reduced financial discrepancies through accurate management of payroll and bookkeeping processes.
- Supervised daily operations, including employee performance, preventive maintenance and safety.
- Coordinated daily workflow through task prioritization and concise scheduling.
- Supervised 10 employees, including scheduling, training and performance monitoring.
- Drove improvements to workflow and room turnover with hands-on, proactive management style.
Education
GED -
GED
San Antonio, TX 01.2005 - 05.2005
Skills
Ordering cleaning supplies
Employee evaluations
Sorting and washing laundry
Team Building
Budget administration
Payroll understanding
Training and mentoring
Performance improvements
Ability to understand and place into action basic infection control procedures
Knowledge of housekeeping, laundry and floor care program requirements
Ability to maintain records and complete reports as required
Knowledge of and ability to use all department equipment
Employee scheduling
Inventory replenishment
Timeline
Housekeeping Supervisor
Healthcare Services Group/ Connally Hospital
08.2020 - Current
Housekeeping Supervisor
Healthcare Services Group Inc.
01.2016 - Current
Housekeeping Supervisor
San Pedro Manor Nursing Home/ Healthcare Services
12.2011 - 08.2020
GED -
GED
01.2005 - 05.2005