Sofia Martinez
Douglasville,Georgia
Summary
Dedicated and organized financial professional with outstanding relationship-building and problem-solving skills. Driven to exceed expectations and operate effectively in fast-paced, high-pressure environments. Self-motivated team player adept at cultivating partnerships and building lasting relationships across all demographics and management levels. Dynamic and reliable with exceptional customer service and communication skills.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Operations Manager
Home Depot
McDonough, GA
09.2015 - Current
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
- Improved morale and management communication by creating employee recognition and rewards practices.
- Measured and reviewed performance via KPIs and metrics.
- Supported top talent identification processes by interviewing candidates and executing onboarding, orientation and benefits processes.
- Identified operational weaknesses to improve or innovate programs and processes.
- Initiated employee evaluation process and recommended policy changes to help staff progress toward desired readiness goals.
- Trained employees on additional job positions to maintain coverage of roles and responsibilities on a day to day basis.
- Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training.
- Implemented policies and standard operating procedures and managed quality, customer service and logistics.
General Manager
Edison Properties LLC
New York, NY
08.2013 - 09.2015
- Increases management's effectiveness by recruiting, selecting, orienting, training and coaching
- Conducted weekly staff meetings with the District Team on staffing guidelines for all locations
- Tracked monthly sales to generate reports for business development planning.
- Exceed store's sales targets through analysis of company reporting tools, implementing immediate reaction to business needs and proactive planning for business trends
- Collaborated with senior management and performed helpful tasks, including benefits analysis, corrective action planning and forecasting.
- Conducted employee evaluations to provide adequate feedback and recognize quality performance.
- Directed safety operations and maintained clean work environment to adhere to OSHA requirements.
Assistant Store Manager
Best Buy
Union, NJ
08.2003 - 08.2013
- Analyzed store's performance against goals and developed plans to improve underachieving areas
- Controlled daily business operations by devising and deploying short and long-range strategies to grow profitability and accomplish objectives
- Monitored scheduling for store shifts to achieve adequate staffing.
- Monitored employee performance and identified performance gaps for corrective action.
- Identified operational weaknesses to improve or innovate people, programs and processes.
- Assisted in continuous development of effective store associates to achieve desired sales and results.
- Supported top talent identification processes by interviewing candidates and executing onboarding, orientation and benefits processes.
- Developed hiring and recruitment policies to drive transparent and fair hiring process for selecting candidates on basis of merit and relevance with job.
Education
Ph.D. - Organizational Leadership
University of Phoenix
Phoenix, AZ12.2023
MBA - Business, Human Resources
University of Phoenix
Phoenix, AZ01.2018
Bachelor's Degree - Finance
University of Phoenix
Phoenix, AZ06.2016
Associate of Arts - Liberal Arts
Queens College of The City University of New York
Flushing, NY06.2000
Skills
- Organizational Development
- Budget Development and Management
- Cross Functional Collaboration
- Process Improvement Strategies
- Team Leadership
- Performance Monitoring
- Employee Engagement
- Administering Disciplinary Procedures
- Employee Development
- Hiring and Onboarding
- Systems Implementation
- Conflict Resolution
Timeline
Operations Manager
Home Depot
09.2015 - Current
General Manager
Edison Properties LLC
08.2013 - 09.2015
Assistant Store Manager
Best Buy
08.2003 - 08.2013
Ph.D. - Organizational Leadership
University of Phoenix
MBA - Business, Human Resources
University of Phoenix
Bachelor's Degree - Finance
University of Phoenix
Associate of Arts - Liberal Arts
Queens College of The City University of New York
Languages
Greek
Native/ Bilingual
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Certification
- Social / Behavioral Investigator and Key Personnel, Citi Program- 2022
Quote
Do not go where the path may lead, go where there is no path and leave a trail.
Ralph Waldo Emerson
Similar Profiles
SARAH MOREIRASARAH MOREIRA
District Hire Specialist Recruiter at HOME DEPOT POSITIONS, The Home DepotDistrict Hire Specialist Recruiter at HOME DEPOT POSITIONS, The Home Depot
Carmen MonterrosasCarmen Monterrosas
OVERNIGHT STOCKER AND RECEIVER at Home Depot/Lowes Home ImprovementOVERNIGHT STOCKER AND RECEIVER at Home Depot/Lowes Home Improvement
Jerimy SmithJerimy Smith
HDIS Senior Design Consultant at Home Depot Home ServicesHDIS Senior Design Consultant at Home Depot Home Services
DeMarius Holmes Jr.DeMarius Holmes Jr.
Order Fulfillment Associate. Family Business Work at Home Depot. Holmes Home Repair LLCOrder Fulfillment Associate. Family Business Work at Home Depot. Holmes Home Repair LLC
Jermal WhiteJermal White
Operations Specialist at US NavyOperations Specialist at US Navy