Sofia Matern
Cincinnati,OH
Summary
Worked as a lifeguard for 3 years and Managed for 1 year while coordinating swim lessons at Swim Safe Pool Management. Food ran and Bussed tables for a short few months as needed at Embers Steakhouse. Learning from each job experience how to work as a team with coworkers, how to build a strong connection with customers, the ability to create a welcoming and safe environment for staff and customers, and how to work in stressful situations calmly.
Overview
5
5
years of professional experience
Work History
Lifeguard
Cincinnati Pool Management
05.2025 - 08.2025
- I worked at a single guard pool. Where I took chemicals to ensure the pool was safe, take out the trash, keep the deck clean and organized, and ensure patrons safety by enforcing the rules.
- In this position I built a strong connection with the patrons.
- Participated in training sessions to enhance lifeguard skills and emergency response techniques.
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
Manager
Swimsafe Pool Management
05.2024 - 08.2024
- As a manager I took the chemicals to ensure the water was safe for the patrons.
- Conducted performance evaluations, providing constructive feedback to team members.
- Maintained a clean, safe, and organized environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment. While also forming a strong connections with the customers.
- Managed scheduling and staffing, optimizing team efficiency and coverage during peak hours. As well as helping open shifts get covered.
Swim Lesson Coordinator
Swimsafe Pool Management
05.2024 - 08.2024
- Coordinated swim lesson schedules to optimize instructor availability and student participation.
- Developed training materials for instructors, enhancing teaching methodologies and consistency across sessions.
- Implemented feedback mechanisms for parents and students, improving overall satisfaction with swim programs.
- Monitored compliance with safety protocols during lessons, ensuring a secure environment for participants.
- Conducted regular assessments of instructor performance, identifying areas for professional development and improvement.
- Teaching students of all ages safety around the pool, pool rules, and how to swim.
Lifeguard
Swimsafe Pool Management
05.2020 - 08.2023
- Monitored pool area to ensure safety and compliance with regulations.
- Responded promptly to emergencies, providing first aid when necessary.
- Provided customer service and responded to inquiries and complaints for optimal guest satisfaction.
- Enhanced swimmer safety by enforcing pool rules and regulations consistently.
- Keeping the facilities clean, including the Bathrooms as well as the pool deck and pool.
Food Runner
Embers Steakhouse
11.2021 - 03.2022
- Delivered food promptly to ensure optimal guest satisfaction.
- Assisted kitchen staff in maintaining efficient workflow during peak hours.
- Monitored dining area for cleanliness and replenished supplies as needed.
- Cleared, cleaned, and reset tables as quickly as possible to limit backup of guests.
- Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at the restaurant.
- Managed multiple tasks simultaneously, prioritizing duties effectively for maximum productivity.
Education
High School Diploma -
Walnut Hills High School
Cincinnati05-2024
Skills
- Strong communicator
- Patience and empathy
- Team collaboration
- Customer service
- Detail-oriented
- Greeting guests
- Hospitality service expertise
Timeline
Lifeguard
Cincinnati Pool Management
05.2025 - 08.2025
Manager
Swimsafe Pool Management
05.2024 - 08.2024
Swim Lesson Coordinator
Swimsafe Pool Management
05.2024 - 08.2024
Food Runner
Embers Steakhouse
11.2021 - 03.2022
Lifeguard
Swimsafe Pool Management
05.2020 - 08.2023
High School Diploma -
Walnut Hills High School