Summary
Overview
Work History
Education
Skills
Timeline
Generic

Maria Misiafa

Las Vegas,NV

Summary

Resourceful Travel Consultant passionate about providing dream experiences in leisure travel. Strong research background and love of all things travel. Extensive career in hospitality working with clients pursuing unique vacation adventures. Also an experienced proactive Department Manager with excellent time management skills to multi-task while working within deadlines and time constraints. Offering 10+ years of hands-on experience in retail Supply Chain Operations. Encouraging manager and analytical problem-solver with talents for team building, leading, and motivating, as well as excellent customer relations aptitude and relationship-building skills. Dedicated to applying training, monitoring, and morale-building abilities to enhance employee engagement and boost performance. Successfully managed budgets and allocated resources to maximize productivity and profitability. Developed detailed plans based on broad guidance and direction. Improved staffing during busy periods by creating employee schedules and monitoring callout's. Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions. Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success. Communicated with managers of other departments to maintain transparency. Motivated associates to consistently deliver effective selling behaviors through coaching and recognition. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

13
13
years of professional experience

Work History

Travel Consultant

Telus International
09.2023 - Current
  • Worked closely with clients to understand unique needs and meet specific travel desires.
  • Organized trips for individual, family and business travelers.
  • Handled sensitive information with professionalism and discretion.
  • Advised clients on visa, passport and security requirements relating to destinations and confirmed flight details for each reservation.
  • Kept abreast of all airline rules, regulatory requirements and industry standards when scheduling travel arrangements.
  • Completed accurate reservations for business travelers at point of sale.
  • Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
  • Supervised payments via credit and debit cards and handled sensitive information with professionalism and discreteness.
  • Assisted clients with flight changes and cancellations to minimize travel disruptions.

ECOMMERCE - ORDER MOD REPRESENTATIVE

BED BATH & BEYOND
01.2016 - 06.2023
  • Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
  • Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
  • Managed inventory to provide customers with access to products in high demand.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.

Team Lead Trainer

Bed Bath & Beyond
04.2011 - 01.2016
  • Respond to emails, telephone inquiries, providing quality service to supervisors, managers, director & associates inquiring about availability of products or status of orders
  • Access & skilled to CITRIX, AS400/IBM series, Microsoft 7 enterprise, Adobe
  • Reader-PDFs, Lotus Notes, Teams, Excel
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues
  • Frequently inspected production area to verify proper equipment operation
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.

Education

HIGH TECH -

LAS VEGAS
2011

High School Diploma -

O ULU HIGH SCHOOL EWA
05.2009

Skills

  • Sabre Red 360
  • Operation Manager
  • Regulations and Compliance
  • Hotel Accommodations
  • Company Guidelines and Procedures
  • Itineraries
  • Order Management
  • Data Entry
  • Verbal and Written Communication
  • Scheduling and Coordinating
  • Conflict De-Escalation
  • Employee Coaching and Mentoring
  • Employee Performance Evaluations
  • Safety and Security
  • Logistics & E-commerce
  • Warehouse Management System
  • 5s, Lean Six Sigma, Kaizen/Gemba
  • Manhattan, EOM
  • Intelligrated Put-wall Management System
  • Customer Service

Timeline

Travel Consultant

Telus International
09.2023 - Current

ECOMMERCE - ORDER MOD REPRESENTATIVE

BED BATH & BEYOND
01.2016 - 06.2023

Team Lead Trainer

Bed Bath & Beyond
04.2011 - 01.2016

HIGH TECH -

LAS VEGAS

High School Diploma -

O ULU HIGH SCHOOL EWA
Maria Misiafa