Sofia Mendoza Gonzalez
Orlando
Summary
Skilled Pool Attendant with background in maintaining safe, clean and well-organized environments. Familiarity with events and guest services. Strengths include communicating effectively with patrons, coordinating recreational activities, and resolving concerns efficiently. Significant impact demonstrated in prior roles through improved facility cleanliness and patron satisfaction.
Overview
4
4
years of professional experience
Work History
Pool Attendant
Loews Hotels
Orlando
05.2024 - Current
- Monitored pool area to ensure guest safety and compliance with hotel regulations.
- Maintained cleanliness of pool facilities, including decks and lounge areas.
- Assisted guests with pool-related inquiries and provided exceptional customer service.
- Organized and facilitated poolside activities to enhance guest experience and engagement.
- Managed towel distribution and inventory for pool area operations efficiently.
- Enforced hotel policies regarding pool usage, promoting a safe environment for all guests.
- Collaborated with housekeeping staff to ensure timely cleaning of poolside amenities.
- Greeted customers upon arrival at the pool area.
balloon handler
Universal Studio Orlando
Davenport
08.2022 - Current
- part of the universal macys parade
- Ensured compliance with safety standards while handling large balloons during events.
Crew Member
Crumbl Cookies
Orlando
02.2022 - 08.2022
- Engaged with customers to create a welcoming and friendly atmosphere.
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Assisted customers with menu selections and answered questions about products.
- Maintained cleanliness of workstations and dining areas throughout shift.
Education
Lake Buena Vista High School
Orlando, FLSkills
- Guest engagement
- Effective communication
- Problem solving
- Team collaboration
- Active listening
- Patience and empathy
- Guest service
- Strong communication skills
Languages
English
Professional
Spanish
Native/ Bilingual
Timeline
Pool Attendant
Loews Hotels
05.2024 - Current
balloon handler
Universal Studio Orlando
08.2022 - Current
Crew Member
Crumbl Cookies
02.2022 - 08.2022
Lake Buena Vista High School