Sofia Mercado
Nashville,TN
Summary
Dynamic bilingual pharmacy professional with experience at Walgreens, adept in improving pharmacy efficiency and patient care. Excelled in community health initiatives and developed strong patient relationships through active listening. Holds HIPAA and OSHA certifications, showcasing a commitment to safety and privacy. Proven ability in team collaboration and medication counseling, enhancing pharmacy operations and patient trust.
Overview
4
4
years of professional experience
Work History
Community Pharmacy Intern
Walgreens
12.2024 - Current
- Supported community health initiatives by participating in local health fairs and offering educational materials on various medical topics.
- Improved pharmacy efficiency by maintaining proper inventory levels and organizing medications for easy access.
- Expedited insurance claim processing by efficiently navigating payer systems and addressing any discrepancies or rejections promptly.
- Developed strong relationships with patients through personalized care, fostering trust and loyalty within the community served.
- Enhanced patient care by providing medication counseling and addressing concerns on drug interactions.
Pharmacy Cashier
Suggeily Pharmacy
05.2021 - 07.2021
- Developed strong relationships with customers through consistent professionalism and excellent interpersonal skills.
- Supported pharmacy team by answering phone calls, directing inquiries, and taking accurate messages.
- Maintained a clean and organized work area, contributing to a pleasant shopping environment for customers.
Education
Bachelor of Science - Biochemistry And Molecular Biology Major
Belmont University
Nashville, TNPh.D. - Doctorate of Pharmacy
Belmont University
Nashville, TN05-2027
High School Diploma -
Guamani Private School
Guayama,PR05-2021
Skills
- Bilingual - Spanish and English
- HIPAA Certification
- OSHA Certification
- Basic Life Support Certification
- CPR/AED for Professional Rescuers First Aid and Administering Emergency Oxygen
- Understanding of medications,their uses, side effects, interactions, and dosages
- Active listening skills to address patients concerns
- Ability to work effectively in a team setting
Timeline
Community Pharmacy Intern
Walgreens
12.2024 - Current
Pharmacy Cashier
Suggeily Pharmacy
05.2021 - 07.2021
Bachelor of Science - Biochemistry And Molecular Biology Major
Belmont University
Ph.D. - Doctorate of Pharmacy
Belmont University
High School Diploma -
Guamani Private School
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