Sofia Molina
Brookeville,MD
Summary
Experienced with team leadership, operational management, and customer service excellence. Utilizes strategic planning and problem-solving skills to enhance team productivity and service quality. Track record of fostering collaborative and adaptable workplace.
Overview
5
5
years of professional experience
Work History
Assistant Manager
Dunkin’ Donuts
07.2023 - 12.2023
- Assisted in training and onboarding new team members, ensuring a smooth transition into their roles.
- Managed and delivered financial deposits accurately and securely.
- Resolved escalated situations with professionalism and effective communication.
- Organized and scanned documentation for accurate filing and record-keeping.
- Answered and addressed incoming calls, providing excellent customer service and support.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Receptionist
Darcars Collision Center
01.2022 - 07.2023
- Assisted customers by providing accurate information related to insurance policies and procedures.
- Responded to inquiries from callers seeking information.
- Answered central telephone system and directed calls accordingly.
- Corresponded with clients through email, telephone, or postal mail.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Managed multiple tasks and met time-sensitive deadlines.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Provided clerical support to company employees by copying, faxing, and filing documents.
Receptionist
Maryland Center Of Aesthetic Dentistry
11.2020 - 09.2021
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
Sales Associate
Foot Locker
08.2018 - 10.2020
- Sold footwear and accessories, providing product knowledge to enhance the customer shopping experience.
- Packaged and processed online orders efficiently to ensure timely delivery.
- Assisted customers in selecting shoes and apparel, offering personalized recommendations to meet their needs.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Answered customer questions about sizing, accessories, and merchandise care.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Assisted in inventory management tasks, such as stock replenishment and cycle counts, to ensure product availability.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Cashier/Customer Service Representative
HomeGoods
02.2019 - 05.2019
- Thrived in a fast-paced retail environment, maintaining efficiency and attention to detail.
- Successfully sold over 100 TJX credit cards by effectively communicating benefits to customers.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Strengthened team morale and cooperation by assisting coworkers during peak hours.
- Performed markdowns on merchandise to ensure accurate pricing and inventory management.
- Assembled furniture displays to enhance the in-store shopping experience.
- Provided knowledgeable advice to customers regarding products and services offered in the store.
Sales Associate
Kup-Cake Factory
07.2018 - 12.2018
- Worked across two locations, demonstrating flexibility and adaptability to meet business needs.
- Assisted customers in creating and processing custom orders, ensuring their specific requirements were met.
- Consistently delivered high-quality results on customer orders, meeting and exceeding expectations
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge
Education
Nail Technician -
Montgomery College
Rockville, MD05.2025
High School Diploma -
Sherwood High School
Sandy Spring, MD 05.2018
Skills
- Detailed problem solver
- Execute customer service
- Customer service
- Money handling
Supplies and inventory management
- Team leadership
- Decision-making
- Problem-solving
- Time management
- Customer relations
LANGUAGES
Spanish
Timeline
Assistant Manager
Dunkin’ Donuts
07.2023 - 12.2023
Receptionist
Darcars Collision Center
01.2022 - 07.2023
Receptionist
Maryland Center Of Aesthetic Dentistry
11.2020 - 09.2021
Cashier/Customer Service Representative
HomeGoods
02.2019 - 05.2019
Sales Associate
Foot Locker
08.2018 - 10.2020
Sales Associate
Kup-Cake Factory
07.2018 - 12.2018
Nail Technician -
Montgomery College
High School Diploma -
Sherwood High School
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