Sofia Molinelli
Miami,OK
Summary
Proven Maitre D' with a track record of enhancing guest satisfaction at Baoli Miami through exceptional communication and fine-dining expertise. Skilled in team management and hospitality service, adept at transforming high-pressure situations into positive dining experiences. Demonstrated ability to foster loyalty among clientele, significantly boosting guest relations and referrals.
Overview
3
3
years of professional experience
Work History
Maitre D
Baoli Miami
03.2023 - Current
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Being able to do high volume seating.
- Setting minimums spend for bottle service tables.
- Enhanced customer satisfaction by providing personalized VIP services and anticipating guest needs.
- Provided a nightly report to management detailing any delays, incidents and seating statistics.
Maitre D'
Negroni
11.2022 - 03.2023
- Greeted guests, escorted to dining tables and provided menu and information about restaurant to encourage seamless flow of service.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Built strong relationships with returning clientele, fostering loyalty and positive word-of-mouth referrals.
- Handled high-pressure situations with poise, maintaining professionalism during peak hours or special events.
Host
Bartaco
03.2022 - 11.2022
- Answered customer questions about hours, seating, and menu information.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
Education
GED -
Instituto Parroquial Jesus Obrero
Mar Del Plata, Buenos Aires, Argentina.12.2017
Skills
- Team Management
- Fine-dining expertise
- Guest Relations
- Exceptional communication
- Hospitality service expertise
- Guest complaint resolution
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Maitre D
Baoli Miami
03.2023 - Current
Maitre D'
Negroni
11.2022 - 03.2023
Host
Bartaco
03.2022 - 11.2022
GED -
Instituto Parroquial Jesus Obrero
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