Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Sofia Morales

Miami,FL

Summary

Goal-oriented individual with outstanding knowledge of law and a passion for psychology and women’s studies. Very organized, driven and productive. Experienced and passionate in working with pre-school aged children. Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration.

Overview

2
2
years of professional experience

Work History

Front Desk Receptionist

Castro Pediatrics
12.2022 - 04.2023
  • Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
  • Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
  • Developed strong working relationships with team members, fostering a positive work environment.
  • Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
  • Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
  • Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
  • Resolved billing discrepancies promptly with thorough attention to detail, fostering trust between clients and the organization.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.

Office Manager

Shine Bright Therapy
06.2022 - 09.2022
  • Streamlined office operations by implementing efficient filing systems and organizational strategies.
  • Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.

Customer Service Representative

Kohls Department Store
06.2021 - 11.2021
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Answered constant flow of customer calls with minimal wait times.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

Education

Bachelor of Arts - Psychology

Florida International University
Miami, FL
12.2022

Skills

  • Mail Distribution
  • Correspondence Drafting
  • Call Routing
  • Office Administration
  • Customer Service
  • Scheduling
  • Conflict Management
  • Oral and Writing Communication
  • Problem-Solving Skills
  • Staff Management
  • Office Management
  • Team Supervision
  • Administrative Support
  • Organizational Skills
  • Bilingual (Spanish)

Languages

Spanish
Native or Bilingual

Timeline

Front Desk Receptionist

Castro Pediatrics
12.2022 - 04.2023

Office Manager

Shine Bright Therapy
06.2022 - 09.2022

Customer Service Representative

Kohls Department Store
06.2021 - 11.2021

Bachelor of Arts - Psychology

Florida International University

Similar Profiles

CREATE PROFILE
Sofia Morales