Sofia Morales
Colorado Springs,CO
Summary
Passionate about using my skills to effectively fill any role in your company.
Committed to working hard and efficiently. Dedicated to identifying any needs and delivering the adequate solution to any problems. Reliable and driven, with a strong will to learn.
Overview
8
8
years of professional experience
Work History
Internet Sales Consultant
Pikes Peak Harley-Davidson
06.2024 - 02.2025
- Provided constructive feedback to management regarding client concerns, leading to improved product offerings and better addressing customer needs.
- Enhanced sales performance by diligently following up on leads and maintaining a consistent pipeline of prospects.
- Negotiated contracts with clients, securing mutually beneficial terms while maximizing profitability for the company.
- Delivered engaging product demonstrations via online platforms, effectively showcasing features and benefits while addressing client concerns.
- Utilized social media channels effectively to engage with potential customers, promoting brand awareness while also answering product-related questions.
- Participated in regular training sessions to continuously improve product knowledge and stay updated on new offerings from the company.
- Implemented live chat functionality on the website, providing real-time support to customers during their browsing experience which resulted in an increase in conversions into sales inquiries.
- Developed personalized sales strategies for each client, tailored to their unique needs and preferences.
- Established long-term relationships with clients, resulting in repeat business and increased referral rates.
Manager
Amerifolio
12.2022 - 02.2024
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
Routing Manager
Hope
09.2019 - 12.2022
- Collaborated with warehouse teams to optimize loading processes, ensuring safe and efficient handling of goods during transport.
- Managed driver schedules and assignments, promoting work-life balance while maintaining optimal productivity levels.
- Reduced overall transportation costs through strategic route planning and consolidation of shipments.
- Improved customer satisfaction by closely monitoring on-time delivery performance and implementing corrective actions when necessary.
- Utilized data analysis tools to identify trends in delivery performance, enabling proactive decision-making for continuous improvement efforts.
- Implemented GPS tracking systems to monitor vehicle locations and maintain accurate delivery status updates.
- Streamlined communication between drivers, dispatchers, and customers to ensure timely deliveries and efficient problem resolution.
- Established strong relationships with carriers to negotiate competitive rates and improve service quality.
Wholesale Manager
Omnicord
03.2018 - 08.2019
- Managed inventory effectively for optimal product availability and minimized overstock situations.
- Expanded client base with proactive outreach initiatives, resulting in a more diverse portfolio of customers.
- Increased wholesale revenue by implementing strategic sales techniques and cultivating strong customer relationships.
- Assisted in budget development and monitoring efforts while ensuring strict adherence to financial targets for the wholesale division.
- Developed and executed marketing strategies for increased brand visibility within the wholesale market.
- Implemented innovative merchandising displays that attracted new clients and boosted sales figures.
Barista
Starbucks
10.2016 - 03.2018
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
Education
GTC
Lawrenceville, GA2019
Skills
- Online sales techniques
- Social media proficiency
- Sales strategy development
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Multitasking Abilities
- Reliability
- Excellent communication
- Organizational skills
Languages
Spanish
Native or Bilingual
Timeline
Internet Sales Consultant
Pikes Peak Harley-Davidson
06.2024 - 02.2025
Manager
Amerifolio
12.2022 - 02.2024
Routing Manager
Hope
09.2019 - 12.2022
Wholesale Manager
Omnicord
03.2018 - 08.2019
Barista
Starbucks
10.2016 - 03.2018
GTC
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