Sofia Morales
Cape Coral,Fl
Summary
Experienced with operational process optimization and team management. Utilizes effective logistics coordination to streamline workflows and improve efficiency. Track record of successfully implementing strategies that align with organizational objectives.
Operations professional prepared to drive operational success. Known for improving process efficiencies and supporting strategic initiatives. Strong collaborator with focus on achieving results and adapting to dynamic environments. Expertise in logistics management and team coordination.
Overview
6
6
years of professional experience
Work History
Operations Coordinator
Collier County Procurement
04.2025 - 07.2025
- Coordinated day-to-day operations to ensure seamless staffing placements and client satisfaction
- Maintained detailed records of client and employee communications using CRM systems
- Scheduled and organized interviews, onboarding, and training sessions for new employees
- Established tracking systems for procurement documentation, ensuring compliance and accessibility.
- Developed strong relationships with clients, maintaining open lines of communication to promote loyalty and retention.
- Provided direction and guidance to internal teams in order to achieve targets.
- Provided operational support to recruitment staff, streamlining workflow and improving service delivery
- Created and updated reports on placement metrics, staff performance, and client feedback
- Trained new administrative staff and improved internal documentation systems
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
Assistant Manager
Dion's Quik Mart
01.2021 - 12.2023
- Supervised and trained a team, promoting collaboration and high productivity
- Managed inventory, cash handling, and daily store operations
- Resolved customer issues professionally and effectively
- Implemented scheduling improvements that optimized staff allocation
- Developed strong communication, problem-solving, and leadership skills
- Supervised daily operations, ensuring adherence to company policies and standards.
- Trained and mentored team members, fostering a collaborative work environment.
- Supervised day-to-day operations to meet performance, quality and service expectations.
Receptionist & Dental Assistant & Office Manager
Rural Health Network of Monroe County FL
09.2019 - 05.2022
- Assisted dentist during dental procedures for both adult and pediatric patients, ensuring comfort and safety
- Prepared treatment rooms, sterilized instruments, and supported smooth patient
- Developed dental x-rays, including child-friendly positioning techniques to reduce anxiety
- Performed lab tasks such as pouring impressions and fabricating temporary crowns
- Managed dental supply inventory and ordered materials to maintain adequate stock
- Scheduled appointments and maintained organized patient records using electronic systems
- Assisted with administration of local anesthesia or nitrous oxide sedation under supervision
- Fabricated custom trays and took impressions for orthodontic appliances
- Maintained accurate and confidential patient records, including insurance and medical history
- Verified insurance coverage to ensure accurate billing and reimbursement
- Greeted patients and families warmly, creating a welcoming, child-friendly reception area
- Supported pediatric patients and parents through treatment explanations and emotional reassurance
- Handled billing, claims submission, and followed up on outstanding balances
- Monitored waiting room activity and ensured timely patient flow
- Provided families with appointment reminders and educational materials via phone or email
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Managed front desk operations, ensuring seamless patient check-in and appointment scheduling.
- Analyzed key performance indicators to identify improvement areas and optimize workflows.
- Led cross-functional teams to enhance operational efficiency and streamline processes.
- Developed and implemented training programs that improved staff performance and engagement.
- Managed project timelines and resources, ensuring alignment with organizational goals.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Improved marketing to attract new customers and promote business.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Fostered partnerships with industry leaders, enhancing company's reputation and creating new business opportunities.
- Led cross-functional teams to achieve project goals, fostering collaboration and innovation.
Education
Bachelor - Business Management
Keiser University
Fort Lauderdale, FL05-2026
Skills
- Skilled Collaborator
- Rapid and Adaptive
- Effective cross functional communicator
- Solutions Oriented Professional
- High Achiever
- Scheduling management
- Customer invoicing
- Process implementation
- Supply ordering
- Payroll administration
Languages
Spanish
Native or Bilingual
Timeline
Operations Coordinator
Collier County Procurement
04.2025 - 07.2025
Assistant Manager
Dion's Quik Mart
01.2021 - 12.2023
Receptionist & Dental Assistant & Office Manager
Rural Health Network of Monroe County FL
09.2019 - 05.2022
Bachelor - Business Management
Keiser University