Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Sofia Mudafort

Little Ferry,NJ

Summary

Dynamic customer service professional with a proven track record at ChelyFlower Store, enhancing client relationships through exceptional service and effective complaint resolution. Bilingual in Spanish and English, I excel in communication and teamwork, ensuring a seamless experience for customers while consistently receiving positive feedback. Committed to fostering a supportive environment.

Overview

5
5
years of professional experience

Work History

Costumer Service

ChelyFlower Store
02.2020 - Current
  • Collaborated with team members to improve overall customer service experience.
  • Strengthened client relationships by providing exceptional customer service in all interactions.
  • Contributed to positive online reviews by delivering exceptional customer service.
  • Resolved customer complaints promptly, demonstrating commitment to excellent customer service.
  • Greeted customers at counter and provided excellent customer service.
  • Strengthened client relationships through exceptional customer service and prompt followups.
  • Worked with customer service representatives to handle escalated customer issues.
  • Provided exceptional customer service by addressing concerns promptly and effectively.
  • Supported team with customer service issues, voids and returns.

Sales Assistant

POS Warehouse
04.2023 - 02.2025
  • Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
  • Processed transactions accurately while maintaining a high level of customer service.
  • Increased sales by building strong customer relationships and providing excellent service.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Communicated with management when customer issues escalated and worked to find resolutions.

Volunteer

Grant Elementary School
01.2025 - 01.2025
  • Assisted with special events and programs.
  • Maintained clean, neat, and operational facilities to serve program needs.
  • Supported engaging, fun, and smooth-running events by helping with organization and planning.
  • Used strong interpersonal communication skills to convey information to others.
  • Communicated with staff members to stay informed about volunteer opportunities and events.

Pet Sitter

03.2022 - 05.2022
  • Prepared food and water following instructions from pet owners.
  • Gave animals proper attention to promote secure environment in owner's absence.
  • Exercised animals regularly with walks and rigorous play activities.
  • Maintained a clean and safe environment for pets, ensuring their comfort and well-being at all times.
  • Stayed in contact and updated with pet owners accordingly with via phone, and text.
  • Built trust with clients by consistently demonstrating reliability, punctuality, and attention to detail in all aspects of pet care provision.

Education

No Degree - High School Student

Junior Senior Ridgefield Park High School
Ridgefield Park, NJ
06-2027

Skills

  • I bring a strong background in customer service I know how to work well with people
  • I'm good at talking and writing clearly, and I always try to be polite and professional
  • I can work well with teams and help translate or explain things when needed
  • I am bilingual knowing Spanish and English My ability to collaborate with teams and convey information clearly ensures a smooth and efficient work environment

Languages

English
Native or Bilingual
Spanish
Professional Working

Timeline

Volunteer

Grant Elementary School
01.2025 - 01.2025

Sales Assistant

POS Warehouse
04.2023 - 02.2025

Pet Sitter

03.2022 - 05.2022

Costumer Service

ChelyFlower Store
02.2020 - Current

No Degree - High School Student

Junior Senior Ridgefield Park High School

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Sofia Mudafort