Summary
Overview
Work History
Skills
Timeline
Generic

Sofia Nañez

Laredo,TX

Summary

Self-motivated Operations Manager successful in collaborating with consultants, area leaders and employees to streamline and strengthen processes and control costs. Highly organized and detailed collaborator with solid record of accomplishment in meeting and exceeding business targets. In-depth knowledge of operational and budget management techniques. High-performing professional with several years of experience delivering successful improvements for business operations, profitability and team development. Resourceful project manager and compliance specialist to thrive in fast-paced and changing environments. Dedicated to sustaining operational accuracy and delivering results for optimal profitability. Knowledgeable professional with several years of experience bringing planning and problem-solving abilities. Focused on maximizing resource utilization to support scalable operations and increase bottom-line profitability. Organized and systematic with natural relationship-building and leadership talents. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed. Ability to multitask and react well under pressure. Able to contribute towards various responsibilities, projects and company growth.

Overview

22
22
years of professional experience

Work History

Ops Manager

Mach 1 Global
Laredo, TX
04.2002 - Current
  • Managed daily operations including scheduling, resource allocation, inventory management, and customer relations.
  • Monitored service delivery, identified areas for improvement, and implemented necessary changes to ensure customer satisfaction.
  • Recruited, hired and trained crew members on application of projects, customer relations, and customer service.
  • Addressed customer concerns with suitable solutions.
  • Connected with clients and developed strategies to achieve sales and customer service goals.
  • Motivated and evaluated personnel for performance improvement and goal achievement.
  • Guided employees on understanding and meeting changing customer needs and expectations.
  • Collaborated with team leaders on quality audits.
  • Implemented policies and standard operating procedures and managed quality, customer service and logistics.
  • Tracked and replenished inventory to maintain par levels.
  • Planned delivery routing, team workflows and promotional initiatives.
  • Built strong operational teams to meet process and production demands.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.

Skills

  • Logistics Management
  • Business Analysis
  • Operational Excellence
  • Standard Operating Procedures
  • Scheduling Management
  • Document Control
  • Performance monitoring
  • Organizational Management
  • Customer Service
  • P&L Management
  • Health and safety compliance
  • Logistics Oversight
  • Inventory Management
  • Workflow Optimization
  • Customer Retention
  • Business and Operations Management
  • Employee Motivation
  • Customer relations specialist
  • Budgeting and cost control
  • Multi-site operations
  • Invoice Processing
  • Supply chain distribution
  • Team Leadership
  • Management
  • Client Relationships

Timeline

Ops Manager

Mach 1 Global
04.2002 - Current
Sofia Nañez