Summary
Overview
Work History
Education
Skills
Timeline
Generic
Sofia Neagos

Sofia Neagos

Vero Beach

Summary

Enthusiastic and dependable professional with hands-on experience in customer service, retail, hospitality, and food service. Ability to multitask in fast-paced environments, managing front-of-house operations, preparing food and beverages, operating POS systems, and handling administrative duties independently. Skilled in providing a welcoming guest experience, maintaining organization, and supporting marketing efforts. Consistently recognized for hard work, attention to detail and goal achievement.

Overview

9
9
years of professional experience

Work History

Shift Lead /Restaurant Team Member

Amuse Bouche Crêpe Café
04.2024 - 01.2025
  • Responded to and resolved customer questions and concerns.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Operated solo shifts, managing all front and back-of-house duties including preparing smoothies and cooking crêpes, taking orders, running the register, and serving customers.
  • Maintained cleanliness and food safety standards across prep, kitchen, and dining areas to ensure a sanitary and welcoming environment.
  • Completed store opening and closing procedures and balanced tills.
  • Monitored ingredient inventory daily, restocked supplies, and communicated with vendors to process deliveries and prevent shortages.
  • Handled POS transactions efficiently and accurately, balancing the register and resolving any payment issues
  • Supported local marketing efforts by creating in-store promotions, engaging with customers, and suggesting ways to increase traffic and sales.
  • Demonstrated strong multitasking, time management, and customer service skills in a fast-paced, independent work environment.

Front Desk Hostess

Quail Valley River Club
08.2023 - 04.2024
  • Greeted members and guests warmly upon arrival, providing a welcoming and professional first impression of the club.
  • Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
  • Managed reservations, event bookings, and inquiries in person and over the phone with a courteous and efficient manner.
  • Coordinated dining room seating and communicated with kitchen and wait staff to ensure smooth service flow.
  • Demonstrated strong multitasking skills by handling front desk responsibilities while providing high-level guest service.
  • Trained new staff members in customer service techniques and hotel operations.
  • Organized and detail-oriented with a strong work ethic.

Sales Associate

2Thirty5
01.2016 - 06.2023
  • Helped customers locate products
  • Accurately processed POS transactions, including handling cash, credit/debit card payments, and issuing receipts to customers with efficiency and attention to detail.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Participated in buying decisions and helped select new merchandise based on customer preferences and seasonal trends.
  • Contributed to a welcoming and supportive environment through professional communication, a positive attitude, and teamwork.

Education

Marketing

Florida Atlantic University
Boca Raton, FL
04-2028

High School Diploma -

Vero Beach High School
Vero Beach
05-2024

Skills

  • Customer Service & Guest Relations
  • Multitasking & Time Management
  • Food Preparation & Safety Compliance
  • Cash Handling & Transaction Accuracy
  • Visual Merchandising & Product Knowledge
  • Problem Solving & Conflict Resolution
  • Proficient in Canva for social media graphics, presentations, and marketing materials
  • Advanced skills in Word, PowerPoint, and Excel for professional documents, data organization, and presentations

Timeline

Shift Lead /Restaurant Team Member

Amuse Bouche Crêpe Café
04.2024 - 01.2025

Front Desk Hostess

Quail Valley River Club
08.2023 - 04.2024

Sales Associate

2Thirty5
01.2016 - 06.2023

Marketing

Florida Atlantic University

High School Diploma -

Vero Beach High School

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