Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Sofia Nicolau

Summary

Hardworking and enthusiastic worker trained in every facet of successful work. Stays on top of current and expected demands, quickly realigning tasks to handle needs. Dedicated to first-rate communication and team success.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Cook

Nanami Sushi Bar & Grill
01.2023 - 06.2023
  • Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
  • Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
  • Prepared meals efficiently under time constraints for timely service during peak hours.
  • Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
  • Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
  • Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.

Server

Nanami Sushi Bar & Grill
11.2021 - 06.2022
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
  • Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
  • Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
  • Answered customers' questions, recommended items, and recorded order information.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Printed dining checks with total due, collected payment and offered receipts to complete transactions.

Host

Nanami Sushi Bar & Grill
04.2020 - 10.2021
  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
  • Answered customer questions about hours, seating, and menu information.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
  • Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Contributed to team success through effective communication and cooperation with coworkers and management.
  • Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
  • Assisted servers with food delivery during peak hours to ensure timely service for all guests.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
  • Collaborated with kitchen staff to communicate dietary restrictions or special requests from customers, ensuring accurate meal preparation.
  • Leveraged POS system to manage sales transactions, process credit cards and print receipts.
  • Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.

Education

No Degree - Construction Management

Austin Community College
Austin, TX
12.2026

Skills

  • Customer Service
  • Cooking
  • Cleaning and organization
  • Food handling
  • Strong Work Ethic
  • Quality Control
  • Team Collaboration
  • Multitasking proficiency
  • Adaptable to change
  • Detail Oriented
  • Professional Appearance
  • Guest Relations
  • Foreign language skills

Certification

  • woodworking certificate - ACC

Languages

Spanish
Native or Bilingual

Timeline

Cook

Nanami Sushi Bar & Grill
01.2023 - 06.2023

Server

Nanami Sushi Bar & Grill
11.2021 - 06.2022

Host

Nanami Sushi Bar & Grill
04.2020 - 10.2021

No Degree - Construction Management

Austin Community College

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Sofia Nicolau