Sofia Nikolaenko
Deerfield Beach,FL
Summary
Comfortable working in fast-paced environments to handle demanding workload. Energetic professional in hospitality, known for high productivity and efficiency in task completion. Possess specialized skills in customer service, conflict resolution, and time management. Excel at communication, teamwork, and adaptability, ensuring smooth operations and positive guest experiences in fast-paced environments.
Overview
3
3
years of professional experience
Work History
Hostess
Flanigan's Seafood Bar and Grill
Boca Raton, FL
12.2023 - Current
- Greeted customers and escorted them to their tables.
- Assigned seating arrangements based on customer preferences and restaurant policies.
- Managed reservations, waitlists, and special requests for large parties.
- Maintained cleanliness standards in the dining area including wiping down tables and chairs between seatings.
- Performed opening and closing duties such as restocking supplies and cleaning work areas.
- Resolved customer complaints professionally while maintaining a positive attitude towards guests.
- Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
Front of House Employee
Bento Boca Raton
Boca Raton
01.2023 - 12.2023
- Stocked items efficiently
- Assisted costumers in a timely manner
- Helped resolve issues customers had in an efficient manner
- Assisted closing the market
- Experience with POS system
Sales Person
Pandora Jewelry
Boca Raton, Florida
01.2022 - 01.2023
- Maintain overall satisfaction of customers
- Assist with food preparation
- Experience with POS system
- Ensure correctness of all to-go orders
- Opening and closing the restaurant
Cashier
Bedners Farm Fresh Farmers Market
Boynton Beach, FL
01.2022 - 08.2022
- Welcomed customers with a positive attitude
- Maintained a clean work station
- Assisted in closing the store
- Worked with customers efficiently
- Took time with customers to make sure they were completely satisfied with their purchase
Education
College -
Palm Beach State College
Boca Raton10.2024
High School -
Spanish River Community High School
01.2023
Skills
- Speaks both English and Russian fluently
- Customer service
- Sales
- Hospitality
- Communication
- Food safety
- Effective Multitasking
- Phone Etiquette
- ServSafe Certified
- Stocked items efficiently
- Assisted customers in a timely manner
- Helped resolve issues customers had in an efficient manner
- Assisted inclosing the market
- Experience with POS system
- Food Running
- Effective customer upselling
Languages
- English
- Russian
Timeline
Hostess
Flanigan's Seafood Bar and Grill
12.2023 - Current
Front of House Employee
Bento Boca Raton
01.2023 - 12.2023
Sales Person
Pandora Jewelry
01.2022 - 01.2023
Cashier
Bedners Farm Fresh Farmers Market
01.2022 - 08.2022
College -
Palm Beach State College
High School -
Spanish River Community High School
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