Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Sofia Oldenburg

Kalamazoo,MI

Summary

Highly organized and motivated Human Resource graduate and Staffing Specialist with proven experience in recruitment, onboarding, and employee relations. Skilled in workforce planning, compliance, and client support, with a strong foundation for advancing into broader HR roles.

Overview

5
5
years of professional experience

Work History

Staffing Specialist

PeopleReady
07.2025 - Current
  • Recruit, screen, and onboard an average of 10-20 candidates weekly ensuring compliance with I-9 and hiring requirements.
  • Match workers to client job orders based on skills, availability, and workforce needs. Filling 90%+ of daily staffing requests.
  • Build and maintain strong client relationships to ensure satisfaction and repeat business.
  • Schedule and dispatch associates daily, monitoring attendance and performance to achieve on-time job fill rates above branch targets.
  • Process payroll for up to 100 employees a week, ensuring accurate and timely payment.
  • Support branch growth by assisting with sales outreach and business development initiatives.

Customer Service Representative

David's Bridal
05.2022 - 09.2023
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Assisted up to 50 customers daily with empathy, increasing loyalty and repeat business.
  • Responded to customer requests for products, services, and company information.
  • Developed strong product knowledge to provide informed recommendations based on customer needs.
  • Investigated customer complaints, provided and retained accurate records, ensuring proper follow-up, and resolution.
  • Answered up to 20 phone calls daily with great phone etiquette and respect.
  • Scheduled appointments for customers that coincided with our stylists' scheduled shifts.

Receptionist

Metro Toyota
03.2021 - 12.2022
  • Greeted 20 to 30 visitors and customers professionally, and provided friendly, knowledgeable assistance.
  • Answered up to 50 phone calls daily and directed them to the appropriate department.
  • Supported the office staff efficiently by performing tasks such as data entry, and scanning up to 100 documents daily.

Education

Bachelors of Business - Human Resource Management

Western Michigan University
Kalamazoo, MI
12.2024

Associate of Arts - undefined

Kalamazoo Valley Community College
Kalamazoo, MI
05.2022

Skills

  • Microsoft Office Suite (Word, Excel, Outlook, PowerPoint)
  • Customer Service
  • Communication
  • Problem solving
  • Time management & Organizational
  • Teamwork
  • Adaptability
  • Payroll processing & workforce schedule
  • Conflict Resolution & Employee engagement
  • Employee onboarding
  • I-9 & HR compliance

Languages

Spanish
Native or Bilingual

Timeline

Staffing Specialist

PeopleReady
07.2025 - Current

Customer Service Representative

David's Bridal
05.2022 - 09.2023

Receptionist

Metro Toyota
03.2021 - 12.2022

Bachelors of Business - Human Resource Management

Western Michigan University

Associate of Arts - undefined

Kalamazoo Valley Community College

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