SOFIA OLOMI
Roseville,CA
Summary
Articulate business student driven to succeed with a strong suit in strategic planning and client relationship management. Dependable employee offering ten years of experience in professional business settings across the board. Detail-oriented with commitment to safety, quality and progress. Adept at training new employees on processes and procedures. Expert Sales Advisor with a background as an Artist/Entrepreneur and Assistant Manager looking to join a growing organization as part of the Executive team.
Overview
6
6
years of professional experience
Work History
Nizami Order; Administrator
TARBIYA INSTITUTE
06.2022 - Current
- Responsible for the continued development and maintenance of the Nizami Order; a specialized youth centered program that provides a comprehensive course of study for the spiritual, emotional and intellectual growth.
- Responsible for coordinating large scale events, meetings, staff trainings and the organization of the program’s quarterly orientations.
- Every so often requires an update of the programs calendar, schedules and manuals to reflect any updates and change of policies.
- In charge of entering and maintaining departmental records in company database.
- Aid colleagues, managers and customers through regular communication and assistance.
- Confirm accurate completion of forms and reports for admission, transfer or discharge of each program participant.
- Adapt to workflow changes and implemented continuous process improvements to overcome obstacles.
- Manage payroll, transactions, invoicing and budgeting to decrease financial inconsistencies.
- Drive workflow improvements by streamlining processes.
- Networked with industry professionals to foster partnerships and identify new and improved solutions.
- Conduct in-depth troubleshooting of program problems and employee concerns and recommended corrective actions to resolve issues.
- Maximize branding outreach by facilitating marketing initiatives.
Customer Sales Advisor
La Mer, Skin, NORDSTROM
06.2018 - 02.2022
- Consulted with customers to determine needs in order to assess a personalized skincare regimen
- Demonstrated product usage and provided key ingredients and elements of each product
- Helped customers with providing expert advice
- Merchandised displays according to corporate instructions
- Coordinated Spa events to drive in business
- Set-up spa days, room and invited clientele
- Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions
- Coached team members on security risks and loss prevention to aid in mitigating store theft
- Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals
- Surpassed daily sales goals on a consistent basis by cross-selling and promoting additional products
- Stocked shelves and supplies and organized displays to focus customer attention on specific items
- Stayed up to date on store promotions, payment policies and security practices
- Helped customers sign up for loyalty programs and submitted completed paperwork.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Assisted call-in customers with questions and orders.
- Educated customers on promotional options, sales policies and methods for obtaining desired results from company offerings.
- Maintained customer accounts and relationships.
Sales Advisor and Artist
BOBBI BROWN
04.2015 - 03.2016
- Meet daily/weekly/monthly sales goals
- Assist customers in Bobbi Brown product knowledge, use and applications
- Transition customers to clients and add them to my client book system
- Keep clientele up-to-date on new products, specials and up-coming events
- Produce and accumulate makeup application appointments and then service those clients on the day of
- Attend Bobbi Brown school every 3-6 months for product knowledge and growth
- Follow the Bobbi Brown book of guidelines and her style of aesthetics
- Employed artistry and technique expertise by working directly with clients representing products at industry or fashion shows and private events
- Offered complimentary makeup consultations to individuals to promote key product lines
- Handled basic administrative tasks, such as booking, canceling and rescheduling appointments
- Maintained updated knowledge of industry products, including chemical composition, structure and properties.
Assistant Manager/ Senior Sales Advisor
KIKO COSMETICS
01.2014 - 02.2015
- Greeted and introduced customers to KIKO cosmetics
- Provided leadership and direction for employees, supervising activities to drive productivity and efficiency
- Assisted in recruiting and training new employees
- Booked Makeup appointments and applied makeup to KIKO clientele
- Maintained an upbeat, fun and friendly environment
- Initiated inventory control measures to manage and replenish stock, maintain costs and meet customer demands while monitoring clothing, accessory and shoe levels
- Daily chores included cleaning products, maintaining a clean environment; both in store and office
- Managed cashiers, money deposits and daily/weekly/monthly sales analysis
- Set personal goals as well individual sales goals for the team
- Planned and prepared workflow schedules, delegating tasks for a seven member team.
Education
BBA - BUSINESS MANAGEMENT
06.2023
AS - BUSINESS ADMINISTRATION
06.2018
Skills
- Google Suite
- Microsoft Office Suite
- Windows, Mac OS
- Quicken Software
- Slack
- Asana
- Sales analysis
- Bilingual; English, Farsi, Pashto
- Client relations expertise Recruiting
- Excellent Written and Communication Skills
- Community relations expertise
- Expertise in project and conference planning
- Experience using SMART Goals and SWOT Analysis
- Consultative Sales Approach
- Return Processing
- Data Input Software
- Accurate Documenting
- Maintaining Quality Assurance Standards
- Account Inquiry Resolution
- Data Entry Skills
- Workflow Processes
- Regulatory Reporting
- Customer Loyalty
- Client Inquiries
- Operational Efficiency
- Conflict Resolution Techniques
- Business Correspondence
- Customer Support
- Administrative Support
- Data Verification
- Efficient Sales Transactions
- Closing Procedures
- Office Organization
- Team Meetings
- Information Uploading
- Customer Implementation
- Service Quality
- Customer Interaction
- Office Support
- Social Perceptiveness
- Pricing Optimization
- Program Promotion
- Information Updates
- Consultative Selling Techniques
- Employee Performance Evaluations
- Client Information Database Systems
Timeline
Nizami Order; Administrator - TARBIYA INSTITUTE
06.2022 - Current
Customer Sales Advisor - La Mer, Skin, NORDSTROM
06.2018 - 02.2022
Sales Advisor and Artist - BOBBI BROWN
04.2015 - 03.2016
Assistant Manager/ Senior Sales Advisor - KIKO COSMETICS
01.2014 - 02.2015
Queens College of The City University of New York - BBA, BUSINESS MANAGEMENT
LaGuardia Community College of The City University of New York - AS, BUSINESS ADMINISTRATION
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