Sofia Orozco
Chicago,IL
Summary
Experienced Shift Manager highly effective at keeping operations running smoothly and customers satisfied with high-quality, efficient service. Talent for proactively solving problems and keeping team members on task.
Overview
3
3
years of professional experience
Work History
Shift Manager
Crumbl Cookies
08.2022 - 07.2023
- Provide outstanding customer service
- Take stock of store inventory
- Organize and ensure employee efficiency
- Coordinate sales goals and promotions with Management team
- Oversee inventory and sales criteria
- Keep employees on task and provide assistance when needed
- Oversee and perfect bakery operations
- Keep up inventory with sales and customer demands
- Ensure customer satisfaction
- Kept employees operating productively and working on task to meet business and customer needs.
- Trained and mentored new employees to maximize team performance.
Store Associate
ALDI
06.2021 - 08.2021
- Engage and assist customers
- Provide knowledge of sales floor and backstock
- Operate machinery to move merchandise
- Operate cash register
- Greeted customers, helped locate merchandise, and suggested suitable options.
Seasonal Associate
Bath & Body Works
10.2020 - 01.2021
- Operate cash registers, manage financial transactions, balance drawers
- Organize backstock, sales floor and off-site merchandise
- Worked varied hours to meet seasonal and business needs.
- Greeted customers and offered assistance for increased customer satisfaction.
Education
Animal Science
Colorado State University
Fort Collins, CODigital Communications And Media
College of DuPage
Glen Ellyn, ILDigital Communications And Media
University of Illinois
Chicago, IL05.2025
High School Diploma -
Neuqua Valley High School
Naperville, IL05.2020
Skills
- Freelance Artist: Digital Media and Freehand, Pottery, Painting
- Musician: Vocalist, Piano, Guitar, Marimba, Drums
- Microsoft Excel Associate
- Manufacturing Processes
- Microsoft Office
- Payment Processing
Additional Information
- AWARDS: NSHSS-National Society of High School Scholars member, 2016-2020 Dean’s Scholarship Recipient- Colorado State University, 2021-2022
Languages
Spanish
Native or Bilingual
Timeline
Shift Manager
Crumbl Cookies
08.2022 - 07.2023
Store Associate
ALDI
06.2021 - 08.2021
Seasonal Associate
Bath & Body Works
10.2020 - 01.2021
Animal Science
Colorado State University
Digital Communications And Media
College of DuPage
Digital Communications And Media
University of Illinois
High School Diploma -
Neuqua Valley High School
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