Sofia Ospina Tenorio
Oceanside,NY
Summary
Dynamic professional with a proven track record in behavior management and program planning, demonstrated at Bright Star Academy & Kombert Caterers. Excelled in building relationships and implementing group activities, enhancing camper engagement and satisfaction. Skilled in interpersonal communication, I consistently exceed service goals, leveraging creative solutions and energetic leadership to foster development and achieve organizational objectives.
Overview
4
4
years of professional experience
Work History
Camp Counselor
Bright Star Academy
Oceanside, NY
06.2024 - Current
- Acted as ambassador for camp to families by communicating about camper's experience.
- Evaluated recreation areas, facilities and services for results.
- Developed and maintained relationships with parents and guardians, providing updates and addressing concerns.
- Introduced new arrivals to other participants, explained facility rules and encouraged participation.
- Participated in ongoing professional development to enhance skills and knowledge relevant to youth development and outdoor education.
- Designed and implemented engaging camp programs aligning with organizational goals and camper interests.
- Communicated regularly with parents regarding their child's progress at camp.
Waitress
Kombert Caterers
Oceanside, NY
05.2022 - Current
- Understanding and Comprehending Customers.
- Patience Intended and Hard Work.
- Contributing to Personal Requests.
- Rolled silverware and set up food stations and dining areas to prepare for next shift or large parties.
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
Customer Service Representative
NICRIS Insurance
Oceanside, NY
07.2022 - 09.2023
- Acquired Attention and Patience with Customers.
- Exceeded established service goals while leveraging customer service, sales and employee management best practices.
- Knowledge of Insurance Representation.
- Contacted customers about potential service upgrades, new services and account changes.
Daycare Helper
Temple Avodah
Oceanside, NY
06.2022 - 08.2022
- Participated in developing individualized learning plans for each child according to their needs.
- Read stories to children, facilitated discussions and tied books into learning opportunities.
- Managed crafts and other hands-on activities to engage kids and promote development.
- Monitored children during nap time, ensuring a quiet and restful environment.
- Assisted teachers in providing a safe, warm and loving environment for children.
Cashier
Burger King
Oceanside, NY
03.2021 - 05.2022
- Greeted customers and answered any questions they had about the store's products and services.
- Accepted cash and credit card payments, issued receipts and provided change.
- Greeted customers promptly and responded to questions.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Resolved customer complaints professionally in accordance with company policy.
- Answered customer inquiries regarding store policies and procedures.
- Preserved appearance of store by arranging and replenishing displays and merchandise racks.
Education
High School Diploma -
Oceanside High School
Oceanside06-2023
Some College (No Degree) - Business Administration
Long Island University
Greenvale, NYSome College (No Degree) - Global Business Management
SUNY, Farmingdale
Farmingdale, NYSkills
- Group activity implementation
- Behavior management
- Program and activity planning
- Interpersonal and written communication
- Relationship building
- Creative and energetic
- Outstanding communication and interpersonal skills
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Camp Counselor
Bright Star Academy
06.2024 - Current
Customer Service Representative
NICRIS Insurance
07.2022 - 09.2023
Daycare Helper
Temple Avodah
06.2022 - 08.2022
Waitress
Kombert Caterers
05.2022 - Current
Cashier
Burger King
03.2021 - 05.2022
High School Diploma -
Oceanside High School
Some College (No Degree) - Business Administration
Long Island University
Some College (No Degree) - Global Business Management
SUNY, Farmingdale
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