Summary
Overview
Work History
Education
Skills
Websites
Certification
Languages
Additional Information
Awards
Timeline
Generic

Sofia Pai

Dover

Summary

Highly organized and tech-savvy administrative professional with over 2 years of experience in office administration and operational support, recently transitioned into an Executive Assistant role. Skilled in managing calendars, coordinating logistics, handling confidential documentation, and supporting cross-functional teams. Adept with Microsoft Office Suite, procurement systems, and workflow management. Known for multitasking effectively, maintaining high attention to detail, and ensuring smooth daily operations in fast-paced environments. Fluent in Mandarin and experienced in multicultural and government-adjacent settings. Eligible for DoD security clearance.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Executive Assistant

Truvolt Brands
07.2025 - Current
  • Recently appointed to support senior executives with calendar management, travel coordination, and high-level communications.
  • Draft internal correspondence, meeting agendas, and confidential documentation with accuracy and professionalism.
  • Organize team meetings, logistics, and events, including tracking action items and preparing presentation materials.
  • Maintain Excel trackers for procurement, office inventory, and training records; assist with onboarding new hires.
  • Use Microsoft Office Suite to streamline reporting, schedule coordination, and team updates.

Office Administrator / Travel Documentation & Fulfillment Lead

CIE Tours
01.2022 - 01.2025
  • Provided comprehensive office administrative support for 3+ years, including document preparation, vendor coordination, and supply tracking.
  • Managed CRM entries using SoftTrip, tracked travel documents and booking fulfillment, and resolved client exceptions.
  • Processed incoming/outgoing mail, maintained clean and functional office workflows, and supported product team admin tasks.
  • Updated internal SOPs and documentation systems, ensuring compliance with product changes and operational needs.
  • Collaborated with cross-functional departments and external vendors to ensure timely and accurate fulfillment of travel documents.

Shift Supervisor

Starbucks
01.2018 - 01.2022
  • Supervised shift operations and directed team members to ensure efficient service delivery and store compliance.
  • Handled staff training, inventory control, cash reconciliation, and customer resolution.
  • Scheduled team shifts and maintained timekeeping accuracy for daily operations.
  • Delivered consistently strong customer experience and supported onboarding of new team members.

Education

Certificate - Data Science Bootcamp

Rutgers University
New Brunswick, NJ
02-2025

Bachelor of Arts - Japanese Studies

Binghamton University
Binghamton, NY
06-2018

Skills

  • Software: Microsoft Office (Outlook, Excel, Word, PowerPoint), SoftTrip, Zoom, Teams, Slack
  • Tools: Excel (Advanced), SQL, Python (Basic), MySQL, Tableau, Jupyter
  • Typing Speed: 65 WPM
  • Administrative & Executive Support
  • Calendar & Travel Management
  • Procurement & Vendor Coordination
  • Document Preparation & Records Maintenance
  • Office Inventory & Supply Management
  • Meeting Logistics & Event Planning
  • Timekeeping & Attendance Tracking
  • SOP Development & Internal Documentation

Certification

Certified Travel Associate (CTA)

Languages

Fluent in Mandarin
Conversational in Japanese

Additional Information

Clearance: Eligible for DoD Secret Clearance; familiar with DTS and secure document workflows

Awards

JESSO Scholarship Recipient, Waseda University Exchange Program, Tokyo, Japan

Timeline

Executive Assistant

Truvolt Brands
07.2025 - Current

Office Administrator / Travel Documentation & Fulfillment Lead

CIE Tours
01.2022 - 01.2025

Shift Supervisor

Starbucks
01.2018 - 01.2022

Certificate - Data Science Bootcamp

Rutgers University

Bachelor of Arts - Japanese Studies

Binghamton University

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