Summary
Overview
Work History
Education
Skills
References
Languages
Timeline
Generic

Sofia Pampoukidis

Norwalk

Summary

Sales Associate with over two years of experience in luxury retail, specializing in customer service and product knowledge. Proven track record of exceeding sales targets through effective communication and a deep understanding of customer needs. Enhanced store layout to improve product visibility and customer flow, resulting in increased satisfaction and loyalty. Recognized for strong problem-solving skills and efficient task completion in fast-paced environments.

Overview

3
3
years of professional experience

Work History

Clothing Sales Associate

Darien Sport Shop
Darien
03.2025 - Current
  • Performed inventory checks regularly to ensure accuracy of stock levels.
  • Folded and hung clothing items according to store standards.
  • Assisted in product selection, offering advice on fit, style, color and fabric.
  • Implemented store visual standards with proper product placement and advertisement displays.
  • Followed store policies and procedures for handling merchandise, returns, and exchanges.
  • Replenished stock on the sales floor, ensuring merchandise is displayed attractively and accessible to customers.
  • Prepared promotional displays and set up clearance signs to move older products and prepare for new seasonal lines.

ASSISTANT MANAGER

Nordstrom
Norwalk
10.2023 - 05.2024
  • Create schedule for staff to ensure floor coverage
  • Monitored employee attendance records, break times, and payroll information.
  • Oversee daily operations and staff scheduling to maximize productivity, and ensure exceptional customer service standards are maintained throughout the store.
  • Utilized Excel, Outlook & iPad to stay up to date on department goals
  • Restocked the floor and ladders with gift sets to be visually appealing to the naked eye.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Offered gift wrapping services during holiday seasons, enhancing customer satisfaction.
  • Handled cash register transactions accurately and efficiently.
  • Organized events such as makeovers or demonstrations for marketing purposes.
  • Cleaned shelves, counters and tables to maintain organized store.
  • Restocked merchandise on the sales floor promptly.

BEAUTY SALES ASSOCIATE

Nordstrom
Norwalk
06.2022 - 03.2024
  • Organized events such as makeovers or demonstrations for marketing purposes.
  • Assisted customers in finding appropriate skin care solutions by recommending specific products.
  • Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
  • Offered gift wrapping services during holiday seasons, enhancing customer satisfaction.

Education

Finance/Marketing -

University of Connecticut
Stamford, CT
08.2020

Skills

  • Register opening and closing
  • Team leadership
  • Merchandise receiving and handling
  • Sales floor organization
  • Visual merchandising
  • Time management
  • Brand awareness
  • Cash handling proficiency
  • Phone etiquette
  • Cash handling

References

  • Nahal Sheikh, Nahal.sheikh@macys.com, (860)752-3976
  • Beth Cardona, Beth.Cardona@nordstrom.com, (310)729-9351

Languages

Greek, Native

Timeline

Clothing Sales Associate

Darien Sport Shop
03.2025 - Current

ASSISTANT MANAGER

Nordstrom
10.2023 - 05.2024

BEAUTY SALES ASSOCIATE

Nordstrom
06.2022 - 03.2024

Finance/Marketing -

University of Connecticut

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