Sofia Parra Soto
Woodburn
Summary
Energetic and personable, well-suited for roles requiring strong customer interaction and relationship building. Understanding of sales principles and customer service techniques, combined with effective communication and organizational skills. Focused on driving positive customer experiences and achieving sales targets.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Seasonal Sales Associate
Coach
11.2023 - 01.2024
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Sales Associate
Kate Spade
06.2023 - 11.2023
- Built relationships with customers to encourage repeat business.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Sales Associate
Polo Ralph Lauren
08.2021 - 09.2022
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Sandwich Artist
Subway
06.2021 - 08.2021
- Kept workplace clean and organized in line with restaurant policies.
- Increased speed of service through effective multitasking and time management skills.
- Enhanced customer satisfaction by providing exceptional service and well-crafted sandwiches.
Education
High School - Health Services Program
Woodburn High School
06.2023
Skills
- Bilingual
- Communication
- Reliable and punctual
- Exceptional customer service
- Critical thinker
- Policy and procedure adherence
- Technical
- Multi-tasking strength
- Teamwork and collaboration
Certification
CMA
CPR
Languages
Spanish
Full Professional
Timeline
Seasonal Sales Associate
Coach
11.2023 - 01.2024
Sales Associate
Kate Spade
06.2023 - 11.2023
Sales Associate
Polo Ralph Lauren
08.2021 - 09.2022
Sandwich Artist
Subway
06.2021 - 08.2021
High School - Health Services Program
Woodburn High School
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