SOFIA PEREZ

Managed the development of various learning projects to enhance employee learning/training across different programs, processes, and policies. Lead the development of the key projects such as PIPP, Community Renewals, onboarding training for billing specialist within the Catalina Island and Special Billing department.

• Utilized in-depth research and analysis to determine the most suitable learning solution based on specialty, as well as considering how it would affect job-specific responsibilities.
• Developed Scope of Work contract, determining responsibilities and deadlines for all stakeholders involved.
• Crafted learning objectives, content, materials, and facilitator resources for various programs/courses.
• Enhanced the learning curriculum by designing and developing engaging eLearning content.
• Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
• Met project deadlines without sacrificing build quality or learning purpose.
• Fostered collaboration/partnership among cross-functional teams, Stakeholders, leaders, and SMEs to facilitate project development and execution.
• Provided guidance and leadership to Training Specialist 1 and 2 by supporting them in the learning of new skills and usage of eLearning tools.

Developed diverse curricula to enhance the skills of faculty and community partners in professional growth. Lead and managed the development of the Master Instructor professional development program and Simulation Program among other professional development courses/programs.

• Implemented industry best practices and current research to develop, design, and create appropriate program/course outcomes, learning content, instructional material, and eLearning pieces.
• Implemented efficient management techniques for Subject Matter Experts.
• Managed project development and timelines to meet established deadlines.
• Utilized profound research insights to create meaningful learning experiences that addressed specific learning needs.
• Analyzed various data sources related to curriculum, programs, and courses to identify areas for improvement in our content and practices.
• Enhanced the learning curriculum by designing and developing engaging eLearning content.
• Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
• Met project deadlines without sacrificing build quality or learning purpose.
• Fostered collaboration/partnership among stakeholders, leaders, and SMEs to facilitate project development and execution.
• Streamlined project management processes by implementing effective communication channels and workflow systems through the adaptation of Microsoft Project and Planner.
• Monitored progress against established goals, adjusting schedules and resources as needed to keep projects on track.
• Promoted teamwork within the workplace by encouraging collaboration and hosting weekly team meetings among leadership and cross-functional teams.
• Assisted in the facilitation of faculty training as needed, to support in the understanding of classroom tools/dashboards and instructional material.
• Mentored instructional designers in their professional development by offering guidance/support in their assigned roles.

Created curricula to educate Compliance Solutions associates

• Identified training needs for different business units within Compliance Solutions.
• Communicated design methodology and coached Learning Services on effective training deployment. Developed engaging eLearning content to provide interactive learning experiences.
• Designed, created, and developed learning objectives, activities, course materials, and training materials.
• Implemented new courses, curriculum, and updates to existing materials.

Designed curricula for multiple certificate, undergraduate, and graduate programs.

• Recommended and implemented various digital learning platforms (i.e., McGraw-Hill Connect, Wiley Plus, MindTap) to bring students an enhanced learning experience.
• Implemented industry best practices and current research to develop, design, and create appropriate program/course outcomes, learning content, instructional material, and eLearning pieces.
• Implemented efficient management techniques for Subject Matter Experts.
• Managed project development and timelines to meet established deadlines.
• Utilized profound research insights to create meaningful learning experiences that addressed specific learning needs.
• Analyzed various data sources related to curriculum, programs, and courses to identify areas for improvement in our content and practices.
• Enhanced the learning curriculum by designing and developing engaging eLearning content.
• Planned, designed, and scheduled phases for large projects.
• Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
• Monitored progress against established goals, adjusting schedules and resources as needed to keep projects on track.
• Promoted teamwork within the workplace by encouraging collaboration and team development.
• Assisted in the facilitation of faculty training as needed, to support in the understanding of classroom tools/dashboards and instructional material.
• Mentored instructional designers in their professional development by offering guidance/support in their assigned roles.

Delivered virtual instruction for the Creative and Critical Thinking Course.

• Developed engaging learning activities and organized course content.
• Used diverse technologies and instructional methods to enhance students' understanding of course material.
• Mentored students individually to enhance their understanding of course concepts, progress, and retention.
• Facilitated engaging and thought-provoking classroom discussions on relevant coursework to enhance student learning and retention.
• Adapted various teaching techniques to meet the needs of students with different learning preferences within an online educational environment.
• Designed and delivered class learning activities to meet course competencies and objectives.