Summary
Overview
Work History
Education
Skills
Timeline
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Sofia Perez

Miami,FL

Summary

Dynamic professional with extensive experience at VS Imports, excelling in customer service and data entry. Proven ability to enhance operational efficiency through meticulous recordkeeping and effective communication. A dedicated team player, adept at problem-solving and managing high-volume tasks while consistently meeting deadlines.

Overview

4
4
years of professional experience

Work History

Administrative Assistant

VS Imports
02.2024 - Current
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.

Automotive Parts Specialist

South Motors of BMW
10.2022 - 02.2024
  • Enhanced sales performance with personalized customer service and in-depth knowledge of products.
  • Coordinated special orders for hard-to-find or unique items, resulting in increased revenue opportunities.
  • Issued parts to technicians to complete customers' repairs.
  • Stocked storage areas with merchandise from new trucks, following bins system accurately to minimize inventory errors.

Sales Concierge/Phone Operator

Mercedes-Benz of Coral Gables
08.2021 - 06.2022
  • Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
  • Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
  • Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
  • Maintained front desk's concierge book to provide visitors with access to relevant local information.

Accounting Assistant

VS Imports
01.2021 - 08.2021
  • Processed payments and documents such as invoices, journal vouchers, employee reimbursements, and statements.
  • Managed high-volume invoice processing tasks while consistently meeting tight deadlines for vendor payments.
  • Expedited invoice processing with effective communication between internal departments and external vendors.
  • Processed credit card payments and reconciled credit card statements for accuracy in accounting process.

Education

High School Diploma -

John A Ferguson Senior High School
Miami, FL
06-2020

Skills

  • Customer service
  • Data entry
  • Computer skills
  • Office administration
  • Customer and client relations
  • Strong problem solver
  • Recordkeeping
  • Accounting support
  • Invoice processing
  • Deadline oriented
  • Dedicated team player

Timeline

Administrative Assistant

VS Imports
02.2024 - Current

Automotive Parts Specialist

South Motors of BMW
10.2022 - 02.2024

Sales Concierge/Phone Operator

Mercedes-Benz of Coral Gables
08.2021 - 06.2022

Accounting Assistant

VS Imports
01.2021 - 08.2021

High School Diploma -

John A Ferguson Senior High School

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