Sofia Pernicone
New York,NY
Summary
Dynamic Account Manager with a proven track record at Rippling, excelling in client retention and account strategy. Leveraged strong customer relationship management skills to achieve significant growth, driving adoption of payroll and HR solutions. Recognized for optimizing product usage and enhancing client experiences through strategic collaboration and proactive problem-solving.
Overview
4
4
years of professional experience
Work History
Account Manager
Rippling
New York, New York
07.2025 - Current
- Served as a trusted advisor to PEO clients, guiding employers through payroll, benefits administration, HR operations, and compliance best practices.
- Owned ongoing account strategy, renewals, and expansion, aligning Rippling solutions with clients’ evolving workforce and business needs.
- Led regular account reviews to surface risks, optimize product usage, and drive adoption across Rippling’s platform.
- Collaborated with internal stakeholders to deliver seamless customer experiences and resolve high-impact issues.
District Manager
ADP
New York, USA
06.2023 - 06.2025
- Implemented effective sales strategies tailored to decision-makers and business owners, leading to consistent business growth and achievement of sales targets.
- Identify and sign new clients for payroll, tax, human resources, benefits, and sell additional solutions to existing clients.
- Collaborate within diverse teams to leverage collective strengths and expertise in closing sales and achieving common goals.
- Achieved 98% of quota for 2023; only 6 months from starting with ADP.
- Achieved 145% of plan 2025 with a promotion.
Bookkeeping Assistant
MTY Bookkeeping Inc.
Wappingers Falls, USA
01.2023 - 05.2023
- Use Studio Designer and Excel to input client/vendor information:
- Sales tax, pricing, bank statements, checks, resale certificates, and deposits.
- Request and evaluate quotes from vendors.
Real Estate Assistant
ReMax/Prime Properties
Scarsdale, USA
08.2021 - 08.2022
- Assisted brokers in home showings to potential buyers.
- Coordinated open house events and promoted them via social media.
- Cold-calls, aid clients in their property search.
Intern
Christina Wellness
NY, USA
02.2022 - 05.2022
- Created appealing content using Canva for client use:
- Program packets, Instagram posts, and modules.
- Created weekly newsletters, and news releases, send pitches to corporate magazines.
- Catered to clients' questions and concerns.
Education
Bachelor of Arts - Communications, Public Relations, Fashion Merchandising
Marist University
Poughkeepsie, NY05.2023
Skills
- Account strategy
- Client retention
- Sales forecasting
- Payroll administration
- HR compliance
- Customer relationship management
Projects
Foundation for Community Health Campaign, 08/01/22, 12/31/22, Communication Campaign Management Course. Conducted target audience research and presented to client; set appropriate goals and objectives; identified relevant publics; constructed messages, tactics, and communication channels that are appropriate for each public; and used measurement and evaluation criteria to assess campaign outcomes.
Sales Training
ADP Certificate of Training, 2023
Timeline
Account Manager
Rippling
07.2025 - Current
District Manager
ADP
06.2023 - 06.2025
Bookkeeping Assistant
MTY Bookkeeping Inc.
01.2023 - 05.2023
Intern
Christina Wellness
02.2022 - 05.2022
Real Estate Assistant
ReMax/Prime Properties
08.2021 - 08.2022
Bachelor of Arts - Communications, Public Relations, Fashion Merchandising
Marist University