Sofia Peters
Enterprise Account Specialist
Phoenix,AZ
Summary
Successful at revitalizing customer engagement and achieving dramatic results with revolutionary strategies. Dedicated to fantastic service and maintaining long lasting customer relationships. Flexible schedule and capability to travel.
Overview
4
4
years of professional experience
Work History
Enterprise Account Specialist
Reputation.com
Scottsdale, AZ
02.2019 - Current
- Forged and nurtured impactful relationships with customers to cultivate loyalty, boosting customer satisfaction ratings.
- Developed and utilized reports to assist leadership with key decisions and outperformance of operational targets.
- Interacted with problematic accounts, helping to build lasting rapport and boosting revenue opportunities.
- Completed routine and complex account updates to resolve problems.
Front Desk Receptionist
Altered Ego Salon And Spa
Tempe, AZ
02.2018 - 02.2019
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Maintained financial accuracy by collecting deposits, fees and payments.
- Received packages and mail at front desk and dispersed to correct employees.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Promptly answered multi-line phone system and greeted callers enthusiastically.
- Confirmed relevant guest information and payment methods to prevent fraud.
- Planned coverage needs and organized services to support incoming special events.
- Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate.
- Monitored office supplies by checking inventory on a daily basis and placed orders whenever stock appeared low.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Food Service Worker Cashier
Berry Divine Acai Bowls
Scottsdale, AZ
02.2017 - 02.2018
- Used proper handling and preservation methods while packaging and storing food products.
- Maintained composure and work quality while under stress.
- Utilized culinary and cutlery tools to prepare various foods for cooking or cold dish presentations.
- Prepared and expedited food orders to support waitstaff and other team members.
- Prepared cooking supplies, ingredients and workstations during opening and closing procedures to maximize efficiency.
- Prevented food spoilage by monitoring dates, rotating stock and following proper storage procedures.
- Cleaned and sanitized all work surfaces between preparation of various foods, avoiding cross-contamination while maintaining food safety guidelines.
- Washed, peeled and cut fruits and vegetables in advance to save time on food preparation.
- Recorded, monitored, and maintained optimal and required food temperatures through kitchen, restaurant, and storage areas.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Used downtimes to prepare ingredients and restock supplies for expected busy periods.
Education
High School Diploma -
East Valley High School
Mesa, AZSkills
Advertising strategies
Recordkeeping abilities
Customer relationship development
Customer Relations
Account servicing
Documentation skill
Microsoft Office proficiency
Strategic Planning
Account development
Hobbies
During my free time I enjoy hiking, swimming, skateboarding, thrifting, and anything outdoorsy really! I also love films and music of all kinds.
Timeline
Enterprise Account Specialist
Reputation.com
02.2019 - Current
Front Desk Receptionist
Altered Ego Salon And Spa
02.2018 - 02.2019
Food Service Worker Cashier
Berry Divine Acai Bowls
02.2017 - 02.2018
High School Diploma -
East Valley High School