Summary
Overview
Work History
Education
Skills
Languages
Accomplishments
Certification
Work Availability
Languages
Work Preference
Timeline
DeliveryDriver
Sofia Pla

Sofia Pla

Customer Service Supervisor
Marathon,FL

Summary

Dynamic professional with extensive experience at USPS and C & B Farms, excelling in customer service and safety compliance. Proven ability to enhance operational efficiency through effective record keeping and problem-solving. Adept at route planning and skilled in maintaining high standards of food safety, ensuring compliance and quality across diverse environments. Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth. Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth. Dynamic individual with hands-on experience in [Area of expertise] and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals. Motivated and enthusiastic [Job Title] with proven success at modeling highest delivery standards to customers in any location, whether rural or urban. Tireless customer-focused professional with innate navigational sense to find obscure delivery addresses. Focuses on details and consistently delivers correct mail and packages to correct address on time. Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise. Reliable Rural Mail Carrier with efficiency when meeting deadlines and covering great distances in all weather conditions. Gregarious employee with neighborly mannerisms and enduring commitment to customer service in accordance with company objectives. Resourceful problem solver with self-reliance in logistically complex delivery routes. Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence. Dedicated Mail Carrier with clean driving record and extensive familiarity with local communities, thoroughfares and streets. Delivered mail and packages to recipients while safely performing job functions and meeting deadlines. Excellent planning and communications skills enabled desired results. Recent graduate with foundational knowledge in [Area of study] and hands-on experience gained through academic projects and internships. Demonstrates strong teamwork, problem-solving, and time-management skills. Prepared to start career and make meaningful contributions with commitment and drive. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Rural Carrier

USPS
Marathon , Fl
06.2014 - 01.2025
  • Collected mail from customers and brought back to facility for processing and sorting.
  • Assisted customers by lifting heavy packages and placing parcels by front door or garage.
  • Sorted mail, arranging in delivery sequence for distribution.
  • Collected outgoing mail from homes and businesses to deliver to post office for processing.
  • Maintained accurate records of deliveries.
  • Delivered and collected mail for designated route to businesses and residential homes using satchels, cars and small trucks.
  • Provided customer service by answering questions about postal services.
  • Collected payments for COD items, money orders and other postal products.
  • Loaded parcels onto truck in a safe and efficient manner prior to departure from post office facility.
  • Inspected mail for proper postage and addressed, sorting into delivery sequence.
  • Used road maps or GPS to verify routes and designated addresses.
  • Handled missing postage and returned mail for route customers.
  • Obtained signed receipts for registered, certified and insured mail, collecting associated charges and completing necessary paperwork.
  • Scanned labels on letters or parcels to confirm receipt.
  • Drove vehicle and delivered mail to rural locations.
  • Delivered mail to residences and commercial customers outside of city limits along established postal route.
  • Delegated work to staff, setting priorities and goals.
  • Researched and prepared reports required by management or governmental agencies.

  • Provided day-to-day leadership to cultivate environment that exemplified company values.
  • Implemented departmental policies and standards in conjunction with management to streamline internal processes.
  • Responded to phone and online customer service requests within designated turnaround time to improve customer satisfaction ratings.
  • Discussed job performance problems with employees, identifying causes and issues to find solutions.
  • Issued work schedules, duty assignments and deadlines for office or administrative staff.
  • Delivered continuous training to associates to maximize performance and customer relations skills.
  • Monitored customer service performance metrics, such as call response times, resolution rates, and customer satisfaction ratings.
  • Reviewed employees' work to check adherence to quality standards and proper procedures.
  • Assisted staff with resolving complex customer issues and implementing targeted solutions.
  • Trained staff on new systems to maximize benefits of technology and achieve excellent customer satisfaction levels.
  • Resolved escalated customer disputes in a timely manner while maintaining good relationships with customers.
  • Supervised and trained customer service staff to ensure excellent customer service delivery.
  • Recommended solutions related to staffing issues and proposed procedural changes to managers.
  • Developed work schedules according to budgets and workloads, covering priority tasks.
  • Interpreted and explained work procedures and policies to brief staff.
  • Prepared work schedules based on staff availability and forecasted demands to optimize personnel coverage.
  • Resolved customer complaints or answered customers' questions.
  • Collaborated closely with upper management on projects involving new initiatives or improvements within the department.
  • Investigated sensitive customer service complaints and delivered prompt resolution to customer satisfaction.
  • Consulted with managers to resolve problems relating to employee performance, office equipment and work schedules.
  • Operated equipment and machinery according to safety guidelines.
  • Maintained updated knowledge through continuing education and advanced training.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Assisted with customer requests and answered questions to improve satisfaction.

Customer Service Supervisor

USPS
Marathon , fl
01.2025 - Current
  • Actively supported service associates by quickly responding to questions via phone and email and finding appropriate solutions to customer issues.
  • Coached team members to deliver hospitable, professional service while adhering to set service models.
  • Coached employees through day-to-day work and complex problems.
  • Developed and maintained strong relationships with customers to maintain loyalty and satisfaction.
  • Led regular customer service meetings to review progress identify challenges and provide feedback.
  • Researched and corrected customer concerns to promote company loyalty.
  • Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
  • Identified customer service trends to provide recommendations for process and procedural improvements.
  • Interceded between employees during arguments and diffused tense situations.
  • Developed internal requirements and standards to minimize regulatory risks and liability across programs.
  • Kept high average of performance evaluations.
  • Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
  • Completed bi-weekly payroll for [Number] employees.
  • Monitored front areas so that questions could be promptly addressed.
  • Built highly-efficient administrative team through ongoing coaching and professional development opportunities.
  • Delegated tasks to administrative support staff to organize and improve office efficiency.
  • Organized meetings for executives and coordinated availability of conference rooms for participants.
  • Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
  • Organized spaces, materials and catering support for internal and client-focused meetings.

Food Safety Coordinator

C &B Farms /Little Cipress Organic Farm
Homestead, FL
09.2013 - 12.2013
  • Monitored daily operations and performed safety audits to check that staff followed administrative policies and regulations.
  • Evaluated new technologies available for use in improving processes related to product traceability, temperature control, and pest management.
  • Coordinated research and development plan to generate creative food products for various markets.
  • Analyzed data collected during routine testing activities to identify any areas of concern or noncompliance with established guidelines.
  • Created educational materials designed to increase awareness among employees about how they can help prevent contamination or spoilage of foods served at the facility.
  • Responded promptly to customer inquiries regarding product recalls or other matters relating to food safety.
  • Assisted with developing standard operating procedures designed to reduce risk associated with cross contamination of allergens.
  • Prepared trial samples of products for microbiological shelf-life testing and organoleptic assessment.
  • Aided in client cost reduction by implementing new product improvements.
  • Prepared reports summarizing findings from investigations into potential violations of food safety regulations.
  • Monitored employee health screenings prior to the start of their shifts.
  • Examined microbiological, physical, and chemical properties of food and ingredients to determine nutritional value.
  • Maintained records of all food safety audits, corrective action plans, and other documentation related to food safety.

Food Safety Supervisor

C&C Farm
Clewiston, United States
11.2011 - 12.2012
  • Responsible to maintain and keep all records and train the personnel working in the field
  • Responsible for keeping records of Pesticide and fumigation
  • Responsible for making their own audits, prior to the audit of Primus Labs
  • Responsible for maintain Logs for Food Safety and Hendry County
  • Responsible to check and maintain Preharvest Block Inspection records for Crew Leaders and audit them
  • Responsible for inspecting the rules of Food Safety in the field are carried out
  • Responsible for creating and maintaining the farm manual update in English and Spanish
  • Responsible for checking the temperatures and logs for packinghouse
  • Responsible for training staff and maintaining records to the Department of agriculture
  • Responsible for reporting to the Department of agriculture good practices in the field
  • Responsible for making drug tests for staff
  • Responsible for train drivers of tractors and forklift drivers in WPS
  • Responsible for updating and maintaining the central board with emergency contact update
  • Responsible for taking and sending samples of water and land to the laboratory
  • Responsible for organizing and storing laboratory records
  • Responsible for check the good practices in food safety in the packinghouse
  • Responsible for QA of Produce in Packinghouse

Education

3rd grade - Medicine

Universidad nacional Autonoma de Mexico
Mexico, Distrito Federal, Mexico

Skills

  • Primus GFS Standard Training
  • Mail sorting
  • Delivery tracking
  • Customer service
  • Vehicle operation
  • Safety compliance
  • Record keeping
  • Route planning
  • Inventory management
  • Time management
  • Problem solving
  • Decision-making
  • Team collaboration
  • Effective communication
  • Mileage documentation
  • GPS navigation
  • Package handling
  • Payment collection
  • Incident reporting
  • Collect packages
  • Adaptability
  • Insured mail procedures
  • Professionalism
  • Cultural awareness
  • High-priority mail
  • Delivery scheduling
  • Multitasking capacity
  • Task prioritization
  • Undeliverable mail handling
  • Change-of-address orders
  • Attendance oversight
  • Geographical expertise
  • Sorting mail
  • Time management abilities
  • Self motivation
  • Interpersonal communication
  • First Aid/CPR
  • Organizational skills
  • Postal Service Policies
  • Adaptability and flexibility
  • Problem-solving abilities
  • Package scanning
  • Postal Code Sorting
  • Postage calculation
  • Team building
  • Serve customers
  • Active listening
  • Dependability
  • Postal equipment operation
  • Equipment maintenance
  • Confidentiality maintenance
  • Weather Condition Adaptability
  • Multitasking Abilities
  • Postal Regulations Compliance
  • Address management system
  • Negotiation skills
  • Logbook maintenance
  • Postal regulations
  • Delivery records
  • HACCP
  • Train the Trainer
  • DOT Urine Testing
  • Non DOT Urine Drug Testing
  • Primus GFS Auditor Training
  • Primus GFS audit Criteria
  • Attention to detail
  • Excellent communication
  • Relationship building
  • Effective customer communication
  • Route deliveries
  • Written and verbal communication
  • Communication skills

Languages

  • Spanish
  • English

Accomplishments

  • Hawks Cay Resort Employee of the year 2017
  • Excellence Award 2017

Certification

  • Food Safety Auditor

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Languages

Spanish
Native language
English
Intermediate (B1)
B1

Work Preference

Work Type

Full Time

Timeline

Customer Service Supervisor

USPS
01.2025 - Current

Rural Carrier

USPS
06.2014 - 01.2025

Food Safety Coordinator

C &B Farms /Little Cipress Organic Farm
09.2013 - 12.2013

Food Safety Supervisor

C&C Farm
11.2011 - 12.2012

3rd grade - Medicine

Universidad nacional Autonoma de Mexico
Sofia PlaCustomer Service Supervisor