Sofia Plourde
North Conway,New Hampshire
Summary
Dedicated and positive professional with over 8 years of experience in the customer service industry, and a desire to take on new challenges. I enjoy meeting people and excel in creating a welcoming environment for people of all ages. I have experience in fast paced work environments and multiple POS systems.
Overview
10
10
years of professional experience
Work History
Character Performer
Storyland
Glen, New Hampshire
09.2024 - Current
- Engaging audiences of 2 to 12 through interactive storytelling, character portrayal, and dance!
- Adapt performances based on audience reactions and engagement levels.
- Collaborate with other performers to create dynamic group performances.
- Maintain an upbeat, adaptable attitude while interacting with guests of all ages and comfortability.
Lift Operator
Black Mountain
Jackson, NH
01.2026 - 05.2026
- Operated lifts efficiently, ensuring safe transport of passengers and goods up and down the mountain.
- Ensured efficient lift operations by coordinating with other team members and maintaining clear communication.
- Used my position as the face of the lift Operators to create a welcoming and enthusiastic environment for both repeat and new skiers
Server, Hostess
White Mountain Hotel and Resort
North Conway, New Hampshire
01.2023 - 11.2025
- Welcoming guests, while handling reservations and seating arrangements.
- Operating POS terminals to input orders, split bills, and calculate totals.
- Maintained high standards of customer service during high volume, fast-paced operations.
Face Painter
Storyland
Glen, New Hampshire
04.2024 - 08.2024
- Built the trust of young clients by creating a fun and safe environment, while being mindful of their fears.
- Maintained a clean and organized workspace for efficient operations.
- Created vibrant face paint and henna designs, taking commissions and meeting quotas in limited timeframes.
- Engaged with children and parents to understand their preferences and boundaries. Conflict resolution with upset or lost children, and their families.
Server, Room Service Attendant
Baba, Kimpton Charlotte Square Hotel
Edinburgh , Scotland, UK
04.2023 - 02.2024
- Independently accommodated all room service orders in five-star, 199 room hotel
- Worked in an upscale, fast-paced environment, serving guests with efficiency in quick turnover
- Providing all guests with luxury costumer service and personalized experiences
Hostess, Takeout Cashier, Food Runner
Red Fox Bar & Grille
Jackson, NH
05.2019 - 06.2022
- Welcomed and seated guests, ensuring a positive first impression and managing reservation system.
- Introduced and trained in all FOH roles and expectations
- Handled high-pressure situations with composure, managing large parties or unexpected events during busy shifts.
Hostess, Server, Events Staff
Christmas Farm Inn
Jackson, New Hampshire
06.2016 - 06.2022
- Helped cater and run events, varying from weddings to holiday and charity functions.
- I began hosting at a very young age and slowly learned the ins and outs of F&B, and customer service work.
Education
High School Diploma -
Kennett High School
North Conway, NH06-2022
Some College (No Degree) - Studio Art And Portfolio Concept
Paris College of Art
Paris, FranceMs. Valley Contestant 2026
Skills
- Customer Service
- Teamwork
- Strong work ethic
- Cleanliness standards and organizational skills
- Positive attitude
- Adaptability
Timeline
Lift Operator
Black Mountain
01.2026 - 05.2026
Character Performer
Storyland
09.2024 - Current
Face Painter
Storyland
04.2024 - 08.2024
Server, Room Service Attendant
Baba, Kimpton Charlotte Square Hotel
04.2023 - 02.2024
Server, Hostess
White Mountain Hotel and Resort
01.2023 - 11.2025
Hostess, Takeout Cashier, Food Runner
Red Fox Bar & Grille
05.2019 - 06.2022
Hostess, Server, Events Staff
Christmas Farm Inn
06.2016 - 06.2022
Ms. Valley Contestant 2026
High School Diploma -
Kennett High School
Some College (No Degree) - Studio Art And Portfolio Concept
Paris College of Art