Sofia Polanco
Fort Worth,TX
Summary
Dynamic Front Desk Coordinator at Holiday Inn with strong administrative skills and a proven track record in guest relations. Expert in electronic recordkeeping and adept at problem-solving, ensuring seamless operations and exceptional customer experiences. Recognized for maintaining confidentiality and fostering positive relationships, contributing to high client retention rates.
Experienced with front desk coordination, ensuring smooth daily operations and client satisfaction. Utilizes effective communication and problem-solving skills to maintain welcoming environment. Knowledge of administrative procedures and customer service excellence.
Overview
2
2
years of professional experience
Work History
Front Desk Coordinator
Holiday Inn
04.2023 - Current
- Ensured accurate billing by carefully reviewing invoices before issuing them to clients or submitting payment requests internally.
- Balanced daily cash drawer reconciliations, ensuring accurate financial recordkeeping.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Maintained strict confidentiality when handling sensitive client information in accordance with company policies.
- Successfully managed challenging situations involving guest complaints or issues by employing excellent problem-solving skills.
- Updated client records accurately and efficiently, ensuring data integrity within the system.
- Facilitated effective communication between clients, guests, and internal staff by serving as a central point of contact.
- Scheduled appointments in computer system.
- Maintained a clean, organized reception area, creating a welcoming atmosphere for clients and visitors.
- Collaborated with team members to address guest needs and ensure seamless operations.
Cashier
Firehouse Subs
07.2023 - 02.2025
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Education
High School Diploma -
Saginaw High School
Saginaw, TX08-2022
Skills
- Administrative skills
- Administrative support
- POS systems
- End-of-day reporting
- Problem-solving skills
- Visitor check-in skills
- Multi-line phone systems
- Phone call direction
- Listening skills
- General housekeeping
- Business correspondence
- Record preparation
- Guest relations
- Maintaining cleanliness
- Effective planning
- Electronic recordkeeping
- Guest services
- Hospitality services
Languages
English
Professional Working
Spanish
Native or Bilingual
Timeline
Cashier
Firehouse Subs
07.2023 - 02.2025
Front Desk Coordinator
Holiday Inn
04.2023 - Current
High School Diploma -
Saginaw High School
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