Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Sofia Portillo

Las Vegas,NV

Summary


Full Name - Sofia Alejandra Portillo Mercadillo


Birth Date - February 5, 2005


Birth Place - El Salvador, San Salvador


Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.


Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.


Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Overview

3
3
years of professional experience

Work History

Sales Associate

X World 360
04.2022 - 04.2023


  • Independent would be at store whole shift selling the product.
  • Team Task if another employee was working same place we would have great team sales an good environment for customers well organized.
  • Customer Service would upsell an talk to customers about different items to purchase both item an experience wised.


A . Cashier

B . Promoter

C . Basic Math Skills

D . Multitasking

E . Advertiser

F . Sales Person

G . Cleaner

H . Standing at all times

I . Bilingual English and Spanish

J . Organized

K . Maintain a Fast Pace

L . Creative

M . Standing up for long period of time

Call Center Representative

Czar Marketing Group
05.2023 - 06.2023


  • Work Wised delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Customer Service Online exhibited high energy and professionalism when dealing with clients and staff.
  • Promoter managed promotional booth setup, creating attractive displays to draw in potential customers.


A . Reading Scripts

B . Calm Attitude

C . Multitasker

D . Knowledge to handle an use a basic desk computer

E . Sales

F . Standing up for a long period of time

Solar Appointment Setter

Tephra Solar
06.2023 - 06.2023


  • Knocking on doors
  • Standing up for long period of time
  • Working in heat
  • Customer Service
  • Experience in sales
  • Multitasking
  • Note Taking
  • Give quotes
  • Basic Math Skills

Call Center Representative

VRI Research
09.2023 - 09.2023


  • Customer Service Online
  • Reading Scripts
  • Reading surveys online an answering for them
  • Multitasker
  • Surveys

Home Remodeler

Ego Restoration
03.2024 - 03.2024


  • Performed skilled work as needed for comprehensive home remodeling services.
  • Demonstrated exceptional craftsmanship in custom carpentry work, resulting in increased client satisfaction ratings.
  • Optimized material usage through careful planning, reducing overall project costs without compromising quality or aesthetics.
  • Continuously expanded knowledge of current and emerging construction techniques, materials, and best practices to maintain a competitive edge in the home remodeling market.


1 . Focused in remodeling houses

2 . Customer Service

3 . Basic Math Skills

4 . Heavy Lifting

5 . Being professional

6 . Being on task

7 . Being on time to meet customers and projects deadline

8 . Being Reliable Would wake up at any time any day ready to work to finish a work early

9 . Handle fatigue

10 . Heat and Cold weathers

Sales Associate

Kisses By Fishes
06.2023 - 09.2023


  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.


An employee would take care of the customer made sure everything is clean an organized.


Take care of the customers needs and their experience so they could like to try it out again or buy the product again.


Would call the customers in an clean before an after the shift an if it was important to stay after someone left you would have to take their shift.

Sales Associate

X World 360
05.2024 - 08.2024


  • Independent would be at store whole shift selling the product.
  • Team Task if another employee was working same place we would have great team sales an good environment for customers well organized.
  • Customer Service would upsell an talk to customers about different items to purchase both item an experience wised.


A . Cashier

B . Promoter

C . Basic Math Skills

D . Multitasking

E . Advertiser

F . Sales Person

G . Cleaner

H . Standing at all times

I . Bilingual English and Spanish

J . Organized

K . Maintain a Fast Pace

L . Creative

M . Standing up for long period of time

Amazon Fulfillment Associate

Amazon
10.2024 - 04.2025


  • Sustained a clean and organized work environment, contributing to increased productivity and efficiency.
  • Assisted in training new associates on warehouse procedures, fostering a supportive team atmosphere.
  • Contributed to customer satisfaction by troubleshooting issues with orders and providing prompt resolutions.
  • Streamlined order picking process with proper sequencing, reducing errors and increasing accuracy rates.


1 . Picked and packed order items.

2 . Took on extra hours and shifts during busy periods to meet tight shipping deadlines.

3 . Followed orders precisely for correct items, sizes and quantities.

4 . Being fast paced an doing more work than everyone

5 . Heavy lifting over 40lb

6 . Cold Weather

7 . Handle fatigue an warm weather

8 . Helped team an employees finish their work faster

9 . Would work Night shifts 10 hours and get extra shifts sometimes 14 would exceed 50 hours a week.

10 . An all the managers and staff would treat me as one of theirs and im always welcome to go work here again.

11 . Hard working


A . Became an Example for employees from my good and fast work they started to do as I did the whole department.

B . Got a lot of admiration from managers an staff and was incourage by some staff members to become a staff member higher position just starting to work there while staff need approximately 2 years to become staff.

C . Would win prizes for being the fastest and more efficient worker

D . Would be given the Hardest work and a lot of work. Managers an staff started to give me more trust since I completed task earlier than everyone.

Solar Appointment Setter

Sun Energy
04.2025 - Current


  • Set appointments with salespeople and potential customers.
  • Provided potential customers with information about upcoming promotions and events to acquire interest in scheduling appointment.
  • Prioritized tasks efficiently to ensure all daily call quotas were met or exceeded without compromising quality of service.
  • Answered phone calls and answered questions from potential customers.


1 . Being in the heat

2 . Standing for long periods of time

3 . Getting a lot of rejection


Knocking doors and giving a speech offering a free program an your not selling them anything, therefore so the customer agrees an qualifies they get solar panels an there energy bill to go down these are some features of these position.

Education

High School Diploma -

Adult Education
Las Vegas
12-2026

Skills

  • Positive
  • Time management
  • Computer skills
  • Attention to detail
  • Overcoming objections
  • Leadership Ethic
  • Goal oriented
  • Teamwork and collaboration
  • Customer service
  • Critical thinking
  • Multitasking
  • Workflow Optimization

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Solar Appointment Setter

Sun Energy
04.2025 - Current

Amazon Fulfillment Associate

Amazon
10.2024 - 04.2025

Sales Associate

X World 360
05.2024 - 08.2024

Home Remodeler

Ego Restoration
03.2024 - 03.2024

Call Center Representative

VRI Research
09.2023 - 09.2023

Solar Appointment Setter

Tephra Solar
06.2023 - 06.2023

Sales Associate

Kisses By Fishes
06.2023 - 09.2023

Call Center Representative

Czar Marketing Group
05.2023 - 06.2023

Sales Associate

X World 360
04.2022 - 04.2023

High School Diploma -

Adult Education