Summary
Overview
Work History
Education
Skills
Timeline
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Sofia Pourat

North Hollywood,CA

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

2
2
years of professional experience

Work History

Licensed Beauty Advisor

Sephora
Sherman Oaks, CA
06.2024 - Current
  • Provided customers with product advice and recommendations based on their individual needs.
  • Assisted in the development of new beauty products and services.
  • Organized promotional events such as makeup demonstrations and free makeovers.
  • Performed sales activities such as cashiering, stocking shelves, inventory management and customer service.
  • Conducted skin analysis to provide customers with personalized skincare regimens.
  • Provided excellent customer service by responding promptly to inquiries from clients via phone or email.

Cosmetic Counter Manager

Macys Department Store
Woodland Hills, CA
06.2023 - 06.2024
  • Demonstrated products to customers and provided advice on suitable options.
  • Maintained a professional attitude towards clients while providing excellent customer service.
  • Assisted in the organisation of promotional activities such as special offers, displays and price changes.
  • Organized promotional events to increase sales volume.
  • Followed up with customers after purchase to ensure satisfaction with product usage.
  • Analysed customer feedback and reported it to management on a regular basis.

Customer Service Representative

Amazon
Porter Ranch, CA
05.2022 - 08.2023
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Tracked orders from start to finish to ensure timely delivery of goods or services.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Education

Associate of Arts - Communication Studies

Los Angeles Pierce College
Woodland Hills
06-2022

Skills

  • Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
  • Excellent verbal and written communication skills
  • Strong organizational and time management abilities
  • Experience with data entry and record keeping
  • Ability to thrive in a fast-paced environment and meet tight deadlines
  • In-depth knowledge of customer service principles and practices
  • Ability to multitask and work effectively in a fast-paced retail environment
  • Commitment to providing outstanding customer service and building long-term relationships

Timeline

Licensed Beauty Advisor

Sephora
06.2024 - Current

Cosmetic Counter Manager

Macys Department Store
06.2023 - 06.2024

Customer Service Representative

Amazon
05.2022 - 08.2023

Associate of Arts - Communication Studies

Los Angeles Pierce College

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Sofia Pourat