Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Generic

Sofia Prada

Pembroke Pines,Fl

Summary

Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.

Overview

9
9
years of professional experience

Work History

Route Manager/ Sales

One Two Tree
06.2020 - Current
  • Plans routes and schedules drivers and helpers
  • Enhanced customer satisfaction by resolving service issues promptly and professionally.
  • Developed strong relationships with clients, ensuring consistent communication and timely deliveries.
  • Improved route efficiency by analyzing and optimizing daily delivery schedules.
  • Reduced fuel costs through strategic route planning and vehicle maintenance.

Sales Associate

Sephora
11.2014 - 12.2020
  • Up-selling additional products and services to increase sales numbers
  • Completed all point of sale opening and closing procedures, including counting the contents of the cash register
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
  • Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.

Office Manager

Massage Green Spa
07.2016 - 06.2020
  • Streamlined office operations by implementing efficient filing systems and organizational strategies.
  • Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
  • Reduced costs with meticulous budget monitoring and expense tracking for essential supplies and equipment.
  • Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
  • Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
  • Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
  • Improved employee retention rates by fostering a positive work environment and providing growth opportunities through training programs.

Education

B.S In Health Administration -

Florida National University
Miami, FL
12.2022

Skills

  • Customer Service
  • QuickBooks
  • CRM
  • Payroll
  • Microsoft Outlook
  • Leadership
  • Hiring
  • Scheduling
  • Bilingual (Spanish & English)
  • Sales
  • Office Management
  • Team Leadership
  • Decision Making
  • Data Analysis
  • Quality Assurance

Languages

Spanish
Native or Bilingual
English
Full Professional

References

References available upon request.

Timeline

Route Manager/ Sales

One Two Tree
06.2020 - Current

Office Manager

Massage Green Spa
07.2016 - 06.2020

Sales Associate

Sephora
11.2014 - 12.2020

B.S In Health Administration -

Florida National University

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Sofia Prada