Sofia Quintanilla
Flagstaff,AZ
Summary
I work hard to fulfill the expectations of the management. Any work environment I am in, I bring confidence and energy to my coworkers. I excel in multitasking, service, and time management. Quick learner and successful in building relationships with coworkers and patients.
Overview
5
5
years of professional experience
Work History
Dental Assistant/Front Desk Receptionist
Around The Mountain Pediatric Dentistry
12.2023 - Current
- Managed patient records and ensured compliance with HIPAA regulations.
- Assisted in dental procedures, maintaining a sterile environment and supporting the dentist.
- Educated patients on oral hygiene and post-operative care, enhancing patient understanding.
- Coordinated patient scheduling to optimize clinic workflow and reduce wait times.
- Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
- Trained new staff on reception protocols and customer service best practices.
- Coordinated communication between departments to address guest inquiries and resolve issues efficiently.
- Managed front desk operations, ensuring seamless guest check-in and check-out processes.
- Developed strong working relationships with team members, fostering a positive work environment.
- Streamlined check-in processes, reducing wait times for guests.
- Resolved customer problems and complaints.
- Handled assignments independently with good judgement and critical thinking skills.
Manager
Grand Canyon Chocolate Factory
04.2021 - 11.2023
- Mentored and trained new employees on company policies and procedures.
- Provided support for customers by addressing complaints quickly and efficiently, displaying exceptional customer service skills.
- Assigned, prioritized, and delegated tasks and responsibility to departmental employees.
- Exhibited excellent multitasking abilities while managing multiple tasks simultaneously under pressure.
- Built strong relationships with regulars and new customers by providing friendly, personalized service.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Operated cash registers and handled cash and card transactions.
- Prepared and baked fudge, caramel apples, various chocolates and desserts according to recipes.
- Managed inventory and placed orders for baking supplies.
- Maintained high food quality standards in kitchen and upheld health code standards.
Mail Processing Clerk
United States Post Office
08.2020 - 04.2021
- Kept work area clean, organized, and safe at all times in accordance with company policies.
- Processed incoming and outgoing mail utilizing postal regulations and guidelines.
- Bundled, labeled and routed sorted mail to designated areas, depending on destinations and according to established procedures and deadlines.
- Assisted in the sorting, labeling, and distribution of packages and letters to designated departments or individuals.
Education
High School Diploma -
Flagstaff High School
Flagstaff, AZ05-2019
Skills
- Multitasking
- Cross-training capabilities
- Patient education
- Time Management
- Customer Service
- Problem-Solving Skills
- First aid training
- Office administration duties
- Patient care coordination
- Attention to detail
Timeline
Dental Assistant/Front Desk Receptionist
Around The Mountain Pediatric Dentistry
12.2023 - Current
Manager
Grand Canyon Chocolate Factory
04.2021 - 11.2023
Mail Processing Clerk
United States Post Office
08.2020 - 04.2021
High School Diploma -
Flagstaff High School