Sofia Raigoza
Longmont,CO
Summary
Level-headed Medical Assistant Extern committed to patient advocacy and collaboration with medical staff to improve patient communications. Outstanding multitasker and team player proficient in medical software and EMR system operations. Well-versed in charting patients, taking vitals and assessing patients.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Server/Bartender
Bad Daddy’s Burger Bar
Longmont , CO
04.2021 - Current
- Create a welcoming experience for customers, meet all of their needs, serve food and drinks in timely manner
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Used slow periods to restock supplies, ice, trays and delivery bags.
- Checked identification for minimum age for sale of alcoholic beverages.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
Assistant Manager
High Society Smoke Shop
Longmont, CO
07.2018 - Current
- On call only
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
- Monitored security and handled incidents calmly.
Clinical Medical Assistant Extern
Rocky Mountain Family Practice
St Longmont, CO
10.2021 - 12.2021
- Directed patients to exam rooms, fielded questions and prepared for physician examinations.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Collected and documented patient medical information such as blood pressure and weight.
- Called and faxed pharmacies to submit prescriptions and refills.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Enhanced patient outcomes by providing knowledgeable education on procedures, medications and other physician instructions.
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
- Performed clerical duties, such as word processing, data entry, answering phones and filing.
- Obtained client medical history, medication information, symptoms and allergies.
- Welcomed patients and inquired about wellbeing since last treatment.
- Obtained accurate medical histories from patients, highlighting critical information.
- Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
- Offered age-appropriate patient care before, during and after exams.
- Taught patients about medications, procedures and care plan instructions.
Supervisor
Alfalfa's Market
Longmont, CO
10.2020 - 03.2021
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
- Evaluated employee performance and coached and trained to improve weak areas.
- Maintained compliance with company policies, objectives and communication goals.
- Developed training, task and process guidelines and communicated clear and concise directions to employees.
- Repaired equipment to keep jobs moving smoothly, informing maintenance department of major machinery failures.
Education
Certificate - Clinical Medical Assistant
Pima Medical Institute
Denver, CO12.2021
High School Diploma -
Silver Creek High School
Longmont, CO12.2015
Skills
- Anatomy & Physiology
- Customer Service & Phone skills
- Understanding of Triage
- Computer word/excel/powerpoint
- Office Management
- Verbal Communication and Patient Understand
- Insurance billing and coding
- Room Patients- Take Vitals, write chief complaint, report to Physician
- Immunizations when ordered by physicians
- Urine Dips
- Strep Tests
- Ekg
- Scheduling and taking down Voicemails and triage
- RX refills
- Phlebotomy
- Customer Service
- Thrive under pressure
- Leadership experience
- HIPPA training
- EKG testing
- Pharmacology
- Ear Irrigations
- Patient Relations
- History Evaluations
- Cleaning and Organizing
- Clinical Assistance
- Patient Flow
- Wound Care
Certification
- CPR/BLS Certified through American Heart Association
- CMA - Certified Medical Assistant test is on April 12th
Timeline
Clinical Medical Assistant Extern
Rocky Mountain Family Practice
10.2021 - 12.2021
Server/Bartender
Bad Daddy’s Burger Bar
04.2021 - Current
Supervisor
Alfalfa's Market
10.2020 - 03.2021
Assistant Manager
High Society Smoke Shop
07.2018 - Current
Certificate - Clinical Medical Assistant
Pima Medical Institute
High School Diploma -
Silver Creek High School