Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
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SOFIA RAMIREZ

SOFIA RAMIREZ

Cypress,TX

Summary

Well-organized and reliable sales expert offering a highly organized nature, good multitasking abilities and a personable style. Dedicated and reliable individual focused on going above and beyond to support the team and serve customers. Trained in offering top-notch customer service. Motivated to continue to learn and grow as a business professional.

Overview

6
6
years of professional experience

Work History

Financial Advisor

PFS Investments
01.2022 - 05.2024
  • Conducted interviews for potential employees, trained staff on new sales techniques, implemented effective goal setting, and prioritized a positive environment.
  • Managed and directed 50+ employees daily while providing unique and individual constructive feedback.
  • Developed personal rapport with each client to maintain customer loyalty and establish long-term accounts.
  • Met with clients to discuss assets, expenses, and long-term and short-term investment goals to devise personalized financial plans.

Product Zone Specialist

Apple Inc.
06.2021 - 07.2022
  • Assisted customers with product selection tailored to individual needs and preferences.
  • Handled high-pressure situations gracefully, addressing customer concerns promptly while maintaining a professional demeanor at all times.
  • Maintained up-to-date knowledge of product and service changes.
  • Provided customers with apple care, accessories for protection, and top notch recommendations to make their apple experience a memorable one.
  • Experienced with doing counts for inventory and running products from backstage to product zone quickly and smoothly.

Lead Waitress

Taqueria Estilo Mexico
04.2020 - 06.2021
  • Follow all safe food handling and sanitation guidelines to ensure cleanliness.
  • Completed closing duties efficiently after each shift to prepare the restaurant for next day operations.
  • Handled cash transactions accurately and responsibly when required.
  • Stepped into various roles within the restaurant as needed, showcasing adaptability and team player mindset.

Customer Service Manager

Hobby Lobby
08.2020 - 04.2021
  • Removed new product from trucks, opened containers, and routed products directly to sales floor or to storage locations.
  • Kept inventory records accurate by conducting routine counts and complete audits of the available products.
  • Trained 20+ cashiers on store policies and performance standards to maintain optimal customer service levels.
  • Took ownership of customer issues and followed problems through to resolution.

Sales Associate Specialist

Aeropostale
05.2019 - 06.2020
  • Verified prices and calculated totals using scanners and point of sale (POS) systems.
  • Handled returns and exchanges on purchases to satisfy customers' expectations.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.

Cashier

Crepes And Waffles
08.2018 - 11.2019
  • Counted money in cash drawers at the start of each shift and balanced drawer at the end of each shift.
  • Engaged customers and built connections using a positive, upbeat attitude.
  • Increased sales of target items by employing excellent upselling and communication skills.

Education

Cypress Springs High School
Cypress, TX
06.2020

Skills

  • Licensed Financial Advisor
  • Servsafe certified
  • Customer service excellence
  • Sales expertise
  • Motivational Leadership
  • Public Speaking
  • Inventory and Stocking
  • Product Knowledge

Accomplishments


  • Supervised team of 50+ staff members.
  • Top 1% of PFS Investments in recruiting and sales.
  • Mentored and coached seminars of 200+ agents.
  • Maintained a record of #1 sales team for a year with PFS.

Languages

Spanish
English

Timeline

Financial Advisor

PFS Investments
01.2022 - 05.2024

Product Zone Specialist

Apple Inc.
06.2021 - 07.2022

Customer Service Manager

Hobby Lobby
08.2020 - 04.2021

Lead Waitress

Taqueria Estilo Mexico
04.2020 - 06.2021

Sales Associate Specialist

Aeropostale
05.2019 - 06.2020

Cashier

Crepes And Waffles
08.2018 - 11.2019

Cypress Springs High School

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SOFIA RAMIREZ