Sofia Razo
Gallup,NM
Summary
Proven Billing Specialist and Office Manager at Radiant Home Health Care LLC for over 2 years. Adept in insurance verification and fostering high team performance. Excelled in optimizing billing processes and enhancing revenue through meticulous audit and reconciliation, demonstrating strong analytical and leadership skills. Achieved significant improvements in financial accuracy and operational efficiency, ensuring compliance and customer satisfaction.
Business-minded Finance Manager @ Giant Auto Sale LLC promoting more than 3 years of expertise overseeing transactions and reconciling monthly financial reports. Highly collaborative individual with track record of effectively training and coaching staff members. Offering confidence, team contribution and decision making skills. Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Independent Nanny adept at taking initiative in creating child-friendly activities. Maintain organized schedules with little parental guidance. Adept in caring for up to [Number] children while preparing meals and managing personal, medical and educational activities for each child.
Overview
1
1
year of professional experience
Work History
Billing Specialist/Manager
Radiant Home Health Care LLC
03.2023 - Current
- Researched and resolved billing discrepancies to enable accurate billing.
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
- Worked with multiple departments to check proper billing information.
- Assisted colleagues in resolving complex billing issues, promoting teamwork and knowledge sharing within the department.
- Collaborated with the collections team to recover overdue payments from clients, maintaining cash flow and minimizing writeoffs.
- Maintained detailed records of each account''s payment history, providing easy access to information for audit and analysis purposes.
- Reduced errors in financial records by conducting regular audits of billed accounts.
- Contributed to improved financial reporting by reconciling discrepancies between invoiced amounts and actual payments received.
- Maximized revenue potential by identifying and resolving under-billed accounts.
- Ensured compliance with industry regulations by staying up-to-date on changes in billing rules and guidelines.
- Supported company growth initiatives by maintaining a scalable billing infrastructure capable of handling increased volumes of transactions smoothly and efficiently.
- Used data entry skills to accurately document and input statements.
- Audited and corrected billing and posting documents for accuracy.
- Maintained accurate records of customer payments.
- Utilized various software programs to process customer payments.
- Generated monthly billing and posting reports for management review.
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Cross-trained existing employees to maximize team agility and performance.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Optimized resource allocation by conducting regular performance evaluations and providing personalized coaching for staff development.
- Drove operational efficiency through data-driven decision-making processes, leveraging analytics tools for informed strategy development.
- Implemented innovative marketing campaigns that boosted brand awareness and generated significant sales leads.
- Launched new products and services with thorough market research, leading to increased revenue growth.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Formulated policies and procedures to streamline operations.
- Reported issues to higher management with great detail.
Education
No Degree - Business Administration And Management
UNM Gallup
705 Gurley Ave, Gallup, NM 87301Certificate - Cosmetology
UNM Gallup
705 Gurley Ave, Gallup, NM 8730105.2019
GED -
New Life Learning Center
309 Chino Rd, Gamerco NM, 8731705.2015
Skills
- Billing systems and software
- Insurance Verification
- Invoice Processing
- Claims Processing
- Data entry proficiency
- Claim submission
- Denial Management
- Medical coding knowledge
- Payment posting
- Month-end closing procedures
- Medical Billing Expertise
- Patient account management
- Record preparation
- Research and due diligence
- Accounts receivable management
- Records organization and review
- Audit Procedures
- Fiscal reporting
- Billing and Invoicing
- Microsoft Office
- Customer Service
- Customer service support
- Payment Processing
- Decision-Making
- Paperwork and documentation
- Administrative Support
- Deadline Adherence
- Customer Contact
- Data Analysis
- Word Processing
- Billing statement review
- Auditing proficiency
- Bank Statement Reconciliation
- Year-end reporting
- Bill payment
- Database Management
- Presentation Skills
- Work Coordination
- Error Revision
- Regulatory filings
Languages
Spanish
Native or Bilingual
Timeline
Billing Specialist/Manager
Radiant Home Health Care LLC
03.2023 - Current
No Degree - Business Administration And Management
UNM Gallup
Certificate - Cosmetology
UNM Gallup
GED -
New Life Learning Center
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